Account Manager - Rochester, United States - Equity Experts

Equity Experts Rochester, United States

2 weeks ago

Description

Job Description

Equity Experts is a local, hyper-growing company looking to add a driven and professional Account Manager / Client Service Specialist to our team. The person will work with clients who have questions, concerns, or require information about the services provided by Equity Experts and provide solutions that fit those individualized situations while prioritizing the customers' needs at each step. The person will also serve as the interface between the client services department and the sales team at Equity Experts. By developing and nurturing long-term relationships with a portfolio of clients, the person will liaise between the clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions to the client's needs. While managing and developing client accounts, a successful Account Manager / Customer Service Specialist will be able to initiate and maintain favorable relationships with clients and grow their portfolio.

Benefits

Annual Base Salary + Bonus Opportunities

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule

Day shift

Monday to Friday

Supplemental pay types

Bonus pay

Simple IRA matching

Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers at all times
Respond promptly to customer inquiries
Keep records of customer interactions, comments, and complaints
Accountable for client operational items
Client retention
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Liaise between the clients and internal sales, marketing, and relations teams
Responsible for working with the sales team to onboard and integrate new clients and developing existing client relationships
Resolving complaints and preventing additional issues by improving processes
Flexible schedule that will support occasional client calls until 7pm to serve our West Coast clients.

Requirements

Education

Associated Degree or BA in a Related Field is required

Experience

3+ years experience in customer service is a plus
Familiarity with condo/HOA management is a plus
Previous experience in a law office, title agency, property management, etc. is a bonus
Will consider strong applicants with limited experience who are willing to learn skills

Skills

Ability to build rapport and collaborate with others within the company and externally
Excellent time and project management skills
Exceptional verbal and written communication skills
Adaptability and strong problem-solving skills
Ability to stay calm when customers are stressed or upset

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