Brokerage Manager - Portage, United States - JM Wilson Corporation

Description

Responsible for managing department operations, setting, and achieving department goals, and coaching a strong underwriting team through strong leadership skills, impeccable relationship -building abilities, and a passion to deliver the best customer service.

• Supervisory Responsibilities: _
• Manage/Administer team operations; participate in strategic planning and implementation of strategic plans as they relate to the Brokerage team.
• Manage team workflows, ensuring the team is following SOP's (Standard Operation Procedures) and company guidelines, while meeting benchmarks set for the team.
• Prepare and execute semiannual performance job reviews for each team member.
• Monitor and encourage the team to contribute ideas to the ideas/suggestions database as well as implement the suggestions.
• Support weekly training sessions of the team to educate associates online of business issues and company underwriting guidelines and forms/endorsements; help maintain staff's knowledge of any changes by the companies and industry.
• Work with Human Resources for hiring new associates and personnel issues.
• Duties/ Responsibilities: _
• Create new procedures and update SOP's, as needed, to ensure consistent, highquality work by each team member.
• Become knowledgeable of all carriers that are represented and product lines and policy and binder setups.
• Evaluate submissions for acceptability to company underwriting guidelines and distribution to underwriting staff for quotation.
• Perform agency visits and build JM Wilson presence in the marketplace for the state.
• Travel to home office, insurance companies, and state conventions as well as customer offices.
• Attend semiannual strategic planning meetings, including those for planning annual budgets with benchmarks.
• Conduct underwriting audits.
• Ensure that the office has the correct computer hardware and software.
• Performs other duties as requested.
• Knowledge, Skills & Abilities: _
• Excellent written and verbal communication skills.
• Detail oriented with creative, customercentric problemsolving skills, decision making and negotiation skills.
• Strong time management and prioritization skills with ability to handle requests within company guidelines with frequent interruptions.
• Excellent leadership qualities in conflict resolution, people management and coaching skills with proven ability to navigate stressful situations with a calm, positive leadership style.
• Skilled at adapting to and managing changes and corporate goals, vision, and growth.
• Education and Experience: _
• Bachelor's degree required, plus at least two years of experience managing people.
• Experience with company rating programs.
• Experience in leading hybrid or remote employees is a plus.
• Computer knowledge of AS400 and Salesforce a plus.
• Ability to travel as needed.
• Pay will be commensurate with experience level.
• Physical Requirements: _
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

• 8 hour shift
• Monday to Friday

• Portage, MI 49024: Relocate before starting work (required)