IT Specialist - Houston, United States - x2logicsstaffingsolution

x2logicsstaffingsolution

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
IT Specialist

Department:
Office of Operations

Houston TX

Reporting To:
Client Services Manager
***The primary scope of this position is to be responsible for the hardware and software support for GCCSA internal

staff computer equipment and peripherals. To include configuration, installation, updating, troubleshooting, repairing,

replacing, licensing, loading OS, maintaining, updating, and troubleshooting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support of internal staff computer equipment, throughout its life cycle.
Asset Managementsetup and maintenance of database of hardware serial numbers and, as it becomes

- available, a repair history. Software serial numbers will also be maintained in a separate database.

Application troubleshooting at user level.
Network setup and troubleshooting from user level to System Administrator level.
Configuration and installation of new GCCSA user computers as requested and approved by user

- supervisor.

Redistribution of reclaimed computers.
Installation and maintenance of infrastructure to support users.
Research new ways to support user requirements.
Completion of all administrative tasks in a timely manner.
Backup data on a daily basis, which will enable data, source code, etc. recovery in the event of a disaster;
Maintain offsite tape storage/rotation process.
Interact with Phone and ISP for Voice, VPN, and WAN issues.
Provide technology related training to Agency staff.
Packs, and hot fixes/patches on each server as required.
Update technical support ticket system daily
Contact all remote locations weekly to check the site status
Research new ways to support user requirements.
Web Site Management: Host Management, Site data updates, image management, Detail Reporting, and

- department data updates

This job description in no way states or implies that these are the only duties to be performed by the

- employee occupying this position. Employees will be required to follow any other job-related instructions and
- to perform any other job-related duties requested by their supervisor.