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    Head of Client Support Services - Englewood, CO, United States - Lifeway Mobility

    Lifeway Mobility
    Lifeway Mobility Englewood, CO, United States

    3 weeks ago

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    Description
    At Lifeway Mobility, we care about our employees' well-being.

    Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too.

    We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role.

    Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and two weeks of PTO.

    Lifeway Mobility, an established leader in the fast-growing home accessibility industry, helps seniors with impaired mobility and individuals with disabilities stay in their homes and remain independent.

    We're seeking a tech-savvy, customer-first team player to support customers and assist in managing installation and service projects.
    Coordinates production processes from point of sale to project completion.
    Coordinates special order product installations with respective sales agent.
    Manages the purchase order process and coordinates with branch technicians to establish reorder points on established stock items and inventory
    Assumes the role of customer interface with calls and emails as it relates to service, scheduling and production
    Request and documents service authorizations from state agencies
    Coordinates the parts return process ( packaging, shipping and vendor credit)
    Estimates service pricing, production time frames and man hours as it relates to product installation and service.
    At least three years' experience in telephone/computer-based customer service
    Ability to juggle phone calls and computer tasks
    Experience with Microsoft Word, Excel, Outlook, and client relationship management (CRM) systems
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