L2 Desktop Technician - New York, United States - Insight Enterprises

Insight Enterprises
Insight Enterprises
Verified Company
New York, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Requisition Number: 96694

Insight Enterprises is a renowned Solutions Integrator dedicated to helping companies speed up their transformation process by leveraging the potential of both people and technology.

With a strong 35-year background in both hardware and software supply chain, complemented by our extensive knowledge in cloud services, data analytics, AI, cybersecurity, and intelligent edge solutions, we assist organizations in navigating complex digital challenges, leading them to achieve remarkable outcomes.

This position falls under our Residency Offering, a specialized solution that furnishes strategic technical expertise to our clients on a contractual basis.

Job Location: 5th Ave, NY NY (on-site)

Pay Rate: $30-40/hr W2

Schedule:

  • Sunday 11 a.m. - 7 p.m.
  • Monday - Wednesday 10 a.m. - 6:30 p.m.
  • Thursday 10 a.m. - 5 p.m.

Your Responsibilities Include:

  • Manage various technologies like walkie talkies, digital screens, video conference, and blue tube technology.
  • Coordinate with third-party providers for digital screens, wayfinding, digital artwork, and restaurant services.
  • Oversee payment hubs, payment devices, iPhones, and iPhone deployment.
  • Ensure timely management of incidents and issues for Vendor Lifecycle Management (VLM).
  • Possess a proficient understanding of Applications Wishlist (AWL), managing enhancement requests and escalations effectively.
  • Coordinate additional support during peak periods, offer IT assistance for brand exhibitions, and handle Landmark-related documentation.
  • Effectively communicate with store leadership regarding IT issues, outages, and upcoming enhancements.

What You'll Need to Succeed:

  • Minimum of 2 years of experience in desktop support or a related field.
  • Familiarity with Cegid or other ERP/POS software.
  • Basic knowledge of IT infrastructure such as payment hubs, video conference technology, and mobile devices.
  • Strong communication and customer service aptitude.
  • Ability to work both independently and collaboratively in a team.
  • Proficiency in problem-solving and analytical skills.
  • Capability to juggle multiple priorities and meet deadlines effectively.
  • Insight is an equal opportunity employer and promotes diversity and inclusion.

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