Reservations Agent - Nekoosa, United States - Dream Golf

Description

The Reservations Attendant is instrumental in providing the highest quality of customer service for our guests which meets or exceeds their expectations.

• Take golf, dining, and hotel reservations over the phone, by email and/or in person. Provide guests with all pertinent information regarding resort policies and necessary information to make a reservation.
• Provide callers with resort related information and direct calls as requested by in-house guests.
• Provide friendly, positive, and hospitable service at all times to both external and internal guests.
• Be knowledgeable of golf and the golf travel industry; management personnel and their functions; on-property outlets; directions to/from the resort from a variety of locations; in-depth knowledge of the Sand Valley website; local area attractions.
• Gather pertinent guest information in order to build a reliable and accurate database. Assist with marketing tracking by entering appropriate data. Assist with other administrative tasks as needed.
• Provide lateral service to Front Desk.
• Answer and direct calls at the multi-line PBX phone station.
• Contribute to the work environment in a manner that promotes growth and success including but not limited to suggesting ideas for: marketing, policies and procedures, improving efficiency and profitable business relationships as related to the resort and its amenities.
• Perform additional duties as requested.

• High School diploma required; college degree preferred
• Positive attitude, professional manner and appearance

• Quality written and verbal communication skills
• Demonstrated mathematical ability
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision
• Must be able to work flexible hours including evenings and weekends as needed
• Experience in golf and/or hospitality reservations center preferred.

• Restaurant Discounts
• Retail Discounts
• Employee Meal Program
• Golf Privileges
• Uniform Allowance
• Employee Assistance Program - Canopy

• Full-Time Regular, Hourly, Non-Exempt