Front Desk Agent - Nekoosa, United States - Dream Golf

Description

The Front Desk Agent assists with the day-to-day operational Front Desk activities including but not limited to check in and check out procedures.

• Communicate effectively with guests, management, staff and co-workers.
• Provide guests with all pertinent information regarding resort policies.
• Must be detail oriented with the ability to multitask.
• Contact guests prior to arrival to make sure all details of reservation are correct and special requests are noted.
• Handle all in room amenity requests and special requests from guests and management.
• Perform checkin and checkout procedures. Complete checkins and checkouts in a proactive manner.
• Oversee shift closures and verify that all the essential duties of a shift closure have been successfully completed.
• Work with service providers, such masseuse and shuttle transportation, to provide amenities for guests.
• Take golf and hotel reservations over the phone and/or in person as required.
• Provide friendly, positive, upbeat and hospitable service at all times. Publicly support all resort policies while ensuring that all other front desk staff are doing so.
• Ability to reconcile shift banks/financial statements.
• Promote resort amenities (restaurant, bar, retail) to guests to maximize resort revenue.
• Displays courtesy and professionalism in all contacts and will manage difficult or sensitive situations effectively.
• Demonstrates a calm and professional manner under the pressure of shifting priorities.
• Assist guests and staff with disputed billing situations.
• Perform additional tasks as assigned by management.

• High School Diploma required.
• Strong computer skills with Microsoft Word and Excel.
• Prefer a working knowledge of Visual One and Golf Pro.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

• Read and write (English)
• Communicate verbally with staff members and/or customers
• Give and/or follow verbal and written instructions
• Perform mathematical calculations involving fractions, decimals, and percentages
• Retrieve, read and interpret information from technical sources
• Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
• Lift up to 30 lbs occasionally, 20 lbs frequently, and 10 lbs constantly