Front Office - Middletown, United States - Caleb Carney - State Farm Agency

Caleb Carney - State Farm Agency

Verified Company

Middletown, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

State Farm Agency, located in Middletown, CT, has an immediate opening for a Front Office / Customer Service - Team Member.

No insurance experience is required as we will train the right person with the right attitude.

Responsibilities include but not limited to:

Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Manage incoming calls.
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.

As an Agent Team Member, you will receive...

Salary plus /bonus
Commission
Paid time off (vacation and personal/sick days)
Retirement plan
Valuable experience
Growth potential/Opportunity for advancement within my office

-
Must be willing to obtain Property and Casualty insurance license
:

Strong phone contact handling skills and active listening.
Comfortable with making outbound calls.
Genuinely excited to help customers.
Patient, empathetic, and passionately communicative; loves to talk.
Ability to empathize with and advocate for clients when necessary.
Strong Problemsolving skills
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.