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Records Specialist I
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Teller/Operations Specialist
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Records Specialist I - Cedar Rapids, United States - Kirkwood Community College
Description
To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.GENERAL JOB SUMMARY:
The Registrar's Office supports students and the college through responsible and accurate maintenance of student records and consultation and guidance on issues related to course scheduling, student information systems, and related enrollment processes and procedures.
The Records Specialist I, with limited supervision, contributes to this through entering and processing student data into Kirkwood's student information system.
The position works with complex student data maintenance tasks and runs student record processes. The position assists students over the phone and through email.UNIVERSAL CORE COMPETENCIES:
Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
Lead- regardless of title, through positive influence.
Spend at least 50% of the day assisting students through email or over the phone.
Provide general assistance to students, e.g. adding or dropping classes, responding to information requests, processing enrollment verifications, and assisting students with registration issues.
Process and audit student record change requests.
Import data such as test scores and major changes on a daily basis.
Represent the College in the most positive manner to students, parents, and community members.
Interpret and apply college procedures to individual student situations.
Develop a working relationship with other departments within Kirkwood.
Perform other duties as assigned.
PERFORMANCE EXPECTATIONS:
You provide outstanding customer service and serve as a positive representative of the student services division with the goal of improving student learning and success.
You enjoy working with other people and exhibit skill in working accurately with complex details and explaining them to others.
You are adept at managing complex processes and related details to ensure accuracy and privacy of data and records.You are committed to maintaining technical knowledge and learning the new skills necessary to contribute to the work of the office and the college.
You establish and maintain good team working relationships with students, colleagues, staff, administrators, and the public.Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.
Individuals may perform other duties as assigned. Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work.Constant %) sitting, walking, repetitive motion, talking and hearing.
Associate degree required.
Must have recent and relevant experience or education related to modern databases and other computerized systems.
PREFERRED QUALIFICATIONS:
Experience working in higher education.
Experience with Ellucian Colleague student information system.
EEO/AA STATEMENT:
Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment.
This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status.
If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd.
, SW, Cedar Rapids, IA 52404, Telephone:,
Email:
or the director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S.
Dearborn Street, 37th Floor, Chicago, IL , Telephone:
Facsimile:
, TDD
Email:
.
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