- Develops department goals, objectives, policies, and procedures. Ensures compliance with business unit policies and procedures and governmental and accreditation regulations.
- Develops and recommends department operating budget and manages resources according to the approved budget.
- Selects, trains, orients, and assigns department staff. Develops standards of performance, evaluates performance, and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs, provide feedback, discuss new developments, and exchange information.
- Oversees daily operations of departments location(s) and delegates work as appropriate.
- Assists Director of Operations in developing and implementing short- and long-term work plans and objectives.
- Assists Director of Operations in developing policies and procedures to improve operating efficiency and reviews these regularly. Ensures adherence to those policies and procedures by the all staff.
- Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations (HIPAA, OSHA, and other regulations).
- Analyzes current Practice operations, and develops/recommends, and implements plans as appropriate to reorganize clinical configurations in order to increase patient satisfaction, efficiency, utilization of support staff, and productivity of faculty.
- Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary. Ensures that the office is staffed appropriately.
- Enhances operational effectiveness, emphasizing cost containment and high-quality patient care.
- Identifies, analyzes and resolves work problems; escalates as appropriate
- Responsible for ensuring patient satisfaction and performing service recovery and as appropriate; escalates to Director of Operations.
- Shares information and facilitates development of communication systems for staff, physicians, and administration. Assists staff in understanding/implementing new policies and procedures.
- Works in coordination with the Director of Operations to manage the financial performance of the department and assists in the development, adherence, and timely completion of budgets
- Directs, supervises, and coordinates specific functions associated with practice operations, including materials management, maintenance, support services, telecommunications, information systems, etc.
- Optimizes use of patient-care space in the clinic offices. Develops standards for allocation of space and provides regular census reports on the use of space.
- Prepares special reports as requested by the Director of Operations relative to clinical activities, the cost-effectiveness of operations, census, etc.
- Participates in meetings and on committees and represents the department and business unit in community outreach efforts.
- Participates in multidisciplinary quality and service improvement teams and maintains effective working relationships with other departments. Minimum Qualifications
- Bachelor's degree in related field required
- Master's degreepreferred
- 5-7 years Administrative and management experience; 3 of which are in a health care setting requiredand
- No special certification, registration or licensurerequired
- Excellent problem-solving skills and ability to exercise independent judgment.
- Business acumen and leadership skills.
- Strong verbal and written communication skills with the ability to effectively interact with all levels of management, internal departments, and external agencies.
- Working knowledge of various computer software applications.
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities.We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
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Assistant Director Operations - Washington, United States - MedStar Health
Description
General Summary of PositionResponsible for assisting and consulting with the Director of Operations in providing leadership, direction, growth, and administration of operations to ensure the accomplishment of objectives. Provides leadership and coordination for the department including administrative responsibility and accountability for the management of the diagnostic practices, managed care policies and practices, practice development, and oversight of budgets. Provides an interface between clinical and non-clinical services. Acts as liaison between the Director of Operations, physicians, and staff. Oversees daily operations of departments location(s) and delegates work as appropriate.Primary Duties and Responsibilities
Education
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
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