Project/ Data Analyst - Pomona, United States - Aptara

Aptara
Aptara
Verified Company
Pomona, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Title:
Project/ Data Analyst

Start:
ASAP

Duration: 1 Year of contract

Location:
Pomona, CA, _
Hybrid_
)

Day to Day Responsibilities:


  • Gather and analyze data related to VM Customer Engagement business functions to ensure that performance metrics, goals, and organizational initiatives are achieved.
  • Provide analytical data support to the VOC, tier 1 corporate goal.
  • Participate in and contribute to various projects related to operations and projects to enhance VM Customer Engagement performance and improve processes and procedures.
  • Create business tools enabling efficiencies by streamlining manual processes through automation.
  • Provide customer escalation support by demonstrating negotiation skills for mitigation of vegetation compliance.
  • Partner with VM Business Readiness on the deployment of operational analytics, tools, and processes that support VM preestablished corporatelevel performance goals.
  • Support efforts in the implementation of compliance, benchmarking, continuous improvement, and other VM efforts.
  • Develop and assist with the creation and delivery of presentations to various levels of management, in support of VM and goals.
  • Perform other duties and responsibilities as assigned.

Required Skills/Attributes:

  • Advanced experience in data analysis including performance metrics, customer service metrics, goals, and organizational initiatives.
  • Experience with streamlining manual processes through automation.
  • Experience in utility vegetation operations workflow processes and programs.
  • Skilled experience in Microsoft Excel, PowerPoint, and Visio.

Job Type:
Contract


Pay:
$39.58 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance

Schedule:

  • 8 hour shift

Work Location:
In person
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