Sales Associate - Richmond, United States - Secure Lox

Description

Summary:
Sells locks, parts and systems to individuals by phone or at the corporate office, provides customer assistance and service and supports operations by performing the following duties


Essential Duties and Responsibilities:

• Greets customer by phone or in person, provides optimum customer service and support, and works to maximize sales transactions of all saleable Company products.
• Explain merchandise, suggests selections that meet customer's needs, and emphasizes selling points of articles such as quality, utility and applicable warranties.
• Completes all required and appropriate sales transactions and works with other Company departments (warehouse, Accounting, IT Support, Administration, front Desk) as necessary to ensure total customer support and satisfaction.
• Program and make sales orders at the warehouse is needed.
• Supports all security measures and works to promote safety and security in the workplace.
• Uses System database and software to process sales orders, set delivery schedules, review returns, warranties and all other products to process a correct sales order.
• Prepare Backorders, quotes and invoices.
• Post comments and payments in customer orders if needed.
• Supports Management as requested.
• Reach the assigned monthly goals established by the company.
• Support customer with technician solutions when needed by phone or on person.
• Attend all training provided by external or internal vendors.
• Attend the cross training provided by the company. (If needed).
• Follow up orders until customer received the product and be sure he is satisfied with the service provided.

Competency:
To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively
in positive or negative situations;
Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Business Acumen - Understands business implications of decisions;
Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Ethics -
Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and