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    Lead Dispatcher for - Boston, United States - Non Emergency Medical Transportation

    Non Emergency Medical Transportation
    Non Emergency Medical Transportation Boston, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Experience: Required to have dispatching experience in NEMT.
    Location: Norwood, MA
    Work Location: From office
    Schedule: Form 9 am EST (8 hour shift), Monday to Friday with weekend availability.

    Must have a lot of experience working with brokers.

    RESPONSIBILITIES:
    Scheduling:
    - You will schedule vehicles to pick up and drop off clients to their medical appointments
    - You will inform drivers of their assignments for the day and/or week.
    - You must be able to schedule last-minute trips requests and be sure the clients reach their appointments on-time.


    Communication:
    - You will communicate with patients, healthcare providers, and drivers to ensure that everyone is aware of the schedule and any changes that may occur.
    - You will be listening and speaking to people by dispatching software and phone. Your ability to listen, speak plainly and communicate effectively will be necessary.
    - You will work in a fast-paced environment and must be able to multitask, communicate effectively, and manage your time efficiently.
    - You must be organized, detail-oriented, and able to work well under pressure.


    Handling Problems:
    - You will need to resolve any issues or complaints. Including scheduling conflicts, driver behavior, billing disputes, any vehicle problems.
    - You will need to be able to prioritize the most important situations and think quickly on your feet.
    - You sound think ahead and anticipate potential problems, such as allowing extra time during stormy weather


    Reporting:
    -You will responsible for completing all required paperwork on time.
    - You will provide reports and analysis of transportation services to management and other stakeholders.
    - You will maintain accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information.


    Monitoring Safety:
    - You will need know about limits on how long drivers can work without rest and take that into consideration when making schedules.
    - You need to decide the safest course of action, such as getting emergency help when a vehicle is involved in a roadway situation.
    - Monitoring the performance of transportation providers to ensure that they meet service level agreements and quality standards.


    Salary: Depends on experience)

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