- Respond to all communication apparatuses related to Operations
- Phones
- Radios
- Maintain various logs related to Operations
- Driver logs
- Vehicle logs
- Incident logs
- Accident protocol
- Efficiently schedule/reschedule drivers and equipment to ensure proper service delivery monitoring the following:
- Driver qualifications
- Vehicle qualifications
- Special requests
- Timing
- Monitor all drivers and/or movements to ensure timeliness
- Ensure driver familiarity with movements for proper execution
- Create, maintain, and distribute any and all paperwork or tools required for drivers
- Manifests
- Microphones
- Signs
- Accurately record trip information for accounting purposes
- Maintain professional working relationship with all employees and customers both internal and external
- Keep management informed of incidents that arise pertaining to the Operation
- Performs other related duties as assigned or requested by management
- Air Conditioned office
- Desk and chair
- General office equipment and supplies
- Light work- exerting up to 20 pounds of force on occasionally, involves sitting most of the time
- Using fingers frequently for typing
- Talking- must be able to convey detailed or important spoken instructions to other workers accurately
- Hearing-being able to receive detailed information through oral communication
- Worker not substantially exposed to adverse environmental conditions (such as in a typical or administrative work)
- Work is required to have visual acuity to operate motor vehicles when necessary and have close visual acuity to perform an activity such as viewing a computer terminal and preparing schedules and inputting data onto computers
- The dispatch office is located on the second floor of the building with a flight of stairs leading to it
- Potentially high stress and fast paced environment
- High school diploma or equivalent
- Basic knowledge of Oahu roadways and venues
- Minimum one year experience in tourism/transportation field
- Ability to read maps and effectively give directions
- Ability to multi task
- Ability to work in a fast-paced environment
- Strong verbal and written communication skills and command of the English language
- Basic office skills: basic knowledge of Word, Excel, Outlook, 10-key, internet, and telephone skills
- Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image
- Decision Making / Judgment - Recognizes problems and responds, seeks input from others, makes timely decisions, can make difficult decisions in the face of adversity, and communicates decisions to others.
- Dependability - Meets commitments, works independently, accepts accountability, handles change, stays focused under pressure, and meets attendance/punctuality requirements.
- Job Knowledge - Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, and is in command of critical issues.
- Personal Organization - Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, and manages time well.
- Problem Solving/Analysis - Breaks problems down into smaller components, understands underlying issues, and can simplify and process complex issues, understands the difference between critical details and unimportant facts.
- Sense of Urgency - Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines.
- Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
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Operations Dispatcher - Kahului, United States - Roberts Hawaii
Description
1.Job Purpose/ObjectiveStarting at $16/ Hr
This position is responsible for scheduling, directing, and communicating with drivers to ensure on-time service delivery and providing service excellence to all customers, vendors, clients, and employees that require transportation services/assistance at all times.
2.Essential Job Functions
Incumbent may perform any or all of the following:
This position requires supervising of other employees such as drivers to enforce company policies regarding safety, service, and conduct n accordance with company handbook.
5.Essential Skills (Minimum qualifications individual must possess when entering position) - i.e. skillsets, KPI's education, certifications, etc.
EOE/M/F/Vet/Disabilities