Customer Service Representative - Peoria, United States - HomeTeam Pest Defense

HomeTeam Pest Defense Peoria, United States

4 weeks ago

Description

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** D Showing 1 location **Job Details**

**Description**

**At HomeTeam, we put people first.**

**We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.** Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeams next all-star player.

**As a Customer Service Representative, you can expect to**:

Providing exceptional customer service consistent with HomeTeam Pest Defense service standards and metrics

Providing information to prospective customers, initiating new service and properly setting up customer accounts

Maintaining good customer relationships

Escalating appropriate inquiries or problems to managers

Talk to, calm down, and diffuse customers

**Theres plenty of perks too HomeTeamers enjoy:**

Comprehensive benefits package including medical, dental, vision & life Insurance

401(k) plan with company match, employee stock purchase plan

Paid vacation, holidays, and sick leave

Employee discounts, tuition reimbursement, dependent scholarship awards

HomeTeamer discounts

An opportunity to advance within the company

Recognition for a job well done

A friendly work environment

Employee referral bonuses

The opportunity for professional growth and respect that comes from working for an industry leader

HomeTeam Pest Defense is a great provider of pest management and services to homeowner and homebuilders for 25 years

The company has exclusive technology with its unique Taexx built-in pest control system during a homes construction.

As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

The Pest Management Industry is growing and is a recession resistant line of business

HomeTeam is financially stable and growing as a subsidiary of **,** (NYSE: ROL), headquartered in Atlanta, GA

*****Are you ready to join the*** **(Home)****

**Requirements:** Pass background screenings. Candidates must meet the job requirements and perform job duties with or without accommodations.

**Additional context:** Phone, email, mail, social media, customer, customer service, time management, communication, product, service, product knowledge, satisfaction

**Skills**

**Required**

**Self-Direction** *Some Knowledge* **Organizing** *Some Knowledge* **Multitasking** *Some Knowledge* **Microsoft Office** *Advanced* **Customer Service** *Some Knowledge* **Computer** *Intermediate* **Communication** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**

**Required**

High School/GED or better.

**Experience**

**Preferred**

**1 year:** Ability to work in the independently

**1 year:** Customer service experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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