Field Service Technician - Irvine, United States - Quest International

Mark Lane

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Mark Lane

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Description
Quest International is looking to add a full-time Field Service Technicians to fulfill our customer's needs.


A career at Quest International means working in a dynamic and challenging professional environment with people who are committed to being a team and striving for quality performance.

The medical and industrial imaging industries as well as the computing and IT industries have a bright and long term-future with endless opportunities.

We're looking for energetic and imaginative people who are excited about participating in our success.


Pay Rate Range:
$24.00/hr. - $29.00/hr. (DOE)


Job Summary:

Provides product installation, preventative maintenance, and corrective maintenance (repairs) services on medical and industrial equipment.


Essential Functions:


  • Provides multistep troubleshooting support on assigned service calls.
  • Participates in the creation of technical bulletins and service procedures.
  • Actively involved in continuous improvement
  • Participates in technical support via phone and teleconference.
  • Assist in parts shipments as needed.
  • Ability to call and coordinate PM and arrange own travel.
  • Maintain accurate expense records.

Specific Required skills / knowledge / technical competencies:

  • Ability to troubleshoot to the FRU level.
  • Experience servicing electromechanical and medical device products.
  • Familiar with the use of common service tools including vacuum/pressure meter, frequency counter, and digital multimeter.
  • Able to work in an environment that requires standing up to 8 hours a day.
  • Requires bending, stooping, twisting, crawling, climbing, and other physical activities.
  • Able to lift 50 lbs. both assisted and unassisted.
  • Proficient understanding of Cable Media; can distinguish the difference between Coax, HDMI, USB, ca56, etc.
  • Able to mount AV equipment (speakers or monitors)
  • Knowledgeable with AV Equipment including control systems, audio consoles, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and DVRs.

Secondary skills/knowledge:


  • Experience with optical products a plus.
  • Command line and PowerShell, Active Directory/LDAP and SQL a plus.
  • Wi-Fi a/b/g/n/ac a plus.
  • Requires travel up to 80% of the time (home on weekends).
  • Experienced booking and tracking own travel and expenses.
  • Ability to rent a car.
  • Strong computer skills with proficiency in Microsoft Office, including Word and Excel.

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