- This position will focus more on the mobility support (iPads, iPhones, Androids) functions instead of the computers.
- Level 2 Mobility Technician is responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (iOS), and mobile devices, and a range of software applications with at least 4-7 year's experience.
- Assume primary responsibility for client's mobile device support providing service over the phone, through e-mail, chat, in person, or via remote control.
- Take ownership of issues carrying out problem analysis to implement temporary or permanent fixes with the aim or restoring service to the customer as soon as possible; escalating incidents or problems to other support teams when necessary.
- Accurately record, update and document support activities using service management software.
- Responsible to ensure completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands.
- Search and utilize knowledge; create, modify, and publish support documentation to ensure accurate knowledge and promote Level 1 first call resolution or user self-service where possible.
- Work with the Level 1 Service Desk, other Technicians, Senior Technicians, Hardware, and Engineering to understand support needs.
- Provide expertise on support services or on-call level-2 support when requested. Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, data security, and hardware and software procurement and usage guidelines.
- 4 to 7 years of equivalent experience
- Level 2 Mobility Support Experience supporting iPads, iPhones, Androids
- 2Experience working with Carriers (AT&T and Verizon)
- Experience working with corporate managed devices and an Mobile Device Management Platform (MobileIron)
- Strong troubleshooting ability
- Customer Service / Customer Focus
- Strong Verbal and written communication skills
- 2-5 years of experience in a corporate environment
- Experience supporting remote based or field sales users
- Experience with ServiceNow ticketing System
- Experience with a TEM (Telecom Expense Management Platform) example: Tangoe, MDSL, Asignet Experience with MobileIron/Ivanti
- Experience Apple Device Enrollment Program or Apple Business Manager
-
Mobility Technician/mobile Support
4 days ago
TekWissenLLC Chicago, United StatesThis position will focus more on the mobility support (iPads, iPhones, Androids) functions instead of the computers. · - Take ownership of issues carrying out problem analysis to implement temporary or permanent fixes with the aim or restoring service to the customer as soon as p ...
-
Ageless Eye Care Chicago, United StatesVarious duties include pre-testing students and working as an optometric assistant to the doctor, along with clerical work such as scheduling and data entry. Must be comfortable interacting with children on a daily basis. Many locations within Chicago and so must have your own ve ...
-
Mobile Maintenance Technician
2 weeks ago
Jones Lange Lasalle, Inc. Chicago, United StatesThe Maintenance Technician supports operation, inspection, and maintenance processes to mechanical, electrical, plumbing and kitchen equipment and systems in assigned facilities. Assists Mobile Engineers (HVAC/ R) and Control Systems Technicians in m Maintenance Technician, Syste ...
-
Mobile Trailer Technician
2 weeks ago
Fleet Mobile Services Chicago, United StatesAre you ready to wrench with a mechanically savvy team with leadership that cares and wants you to succeed? Bring your tools to the fastest growing fleet maintenance network in the country. Come join the FMM network, where we have cutting-edge technology that reduces your admin t ...
-
Mobile Device Technician
5 days ago
Fleet Mobile Maintenance Chicago, IL, United StatesBring your tools to the fastest growing fleet maintenance network in the country. · Come join Fleet Mobile Maintenance, where we have cutting-edge technology that reduces your admin time - so you can focus less on paperwork and more on doing what you love. · We are a locally ru ...
-
Mobile Trailer Technician
5 days ago
Fleet Mobile Maintenance Chicago, IL, United StatesOverview: Are you ready to wrench with a mechanically savvy team with leadership that cares and wants you to succeed? Bring your tools to the fastest growing fleet maintenance network in the country. Come join Fleet Mobile Maintenance, where we have cutting-edge technology that ...
-
Mobile Trailer Technician
2 weeks ago
Fleet Mobile Service Inc Chicago, IL, United States Full timeAre you ready to wrench with a mechanically savvy team with leadership that cares and wants you to succeed? Bring your tools to the fastest growing fleet maintenance network in the country. Come join the FMM network, where we have cutting-edge technology that reduces your admin t ...
-
Mobile Battery Technician
1 week ago
Excell Roadservice Wheeling, United StatesFull Job Description · We are looking for an Emergency Roadside Technician/Battery salesperson to service stranded motorists in the following areas: Northern Cook County and Southern Lake County. · You will be providing the following services: · - Testing Batteries (offering/sell ...
-
Mobile Device Technician
2 weeks ago
Fleet Mobile Service Inc Chicago, IL, United States Full timeBring your tools to the fastest growing fleet maintenance network in the country. Come join the FMM network, where we have cutting-edge technology that reduces your admin time - so you can focus less on paperwork and more on doing what you love. We are a locally run, family-orien ...
-
Automotive Mobile Glass Technician
5 days ago
Caliber Collision Repair Services Chicago, United StatesService Center. Glass - Chicago. Caliber Auto Glass has an immediate job opening for a Mobile Auto Glass Technician to perform all-purpose duties, which may include, but not limited to: Replacement of automotive glass by following quality standards a Glass Technician, Technician, ...
-
Automotive Mobile Glass Technician
5 days ago
Caliber Collision Chicago, United StatesService Center · Glass - Chicago · Job Description · JOB SUMMARY · Caliber Auto Glass has an immediate job opening for a Mobile Auto Glass Technician to perform all-purpose duties, which may include, but not limited to: Replacement of automotive glass by following quality standar ...
-
Automotive Mobile Glass Technician
5 days ago
Caliber Collision Chicago, United StatesService Center · Glass - Chicago · Caliber Auto Glass has an immediate job opening for a Mobile Auto Glass Technician to perform all-purpose duties, which may include, but not limited to: Replacement of automotive glass by following quality standards and ability to perform repair ...
-
Automotive Mobile Glass Technician
1 week ago
Caliber Auto Glass Chicago, United StatesJOB SUMMARY · Caliber Auto Glass has an immediate job opening for a Mobile Auto Glass Technician to perform all-purpose duties, which may include, but not limited to: Replacement of automotive glass by following quality standards and ability to perform repairs on damaged glass, c ...
-
Mobile Diesel Truck Technician
6 days ago
Prestige Fleet Services Chicago, United StatesJob Description · Job DescriptionPrestige Fleet Services performs onsite truck and trailer maintenance and repairs. We understand today's fleet maintenance demands. We offer top mobile technicians, equipped service trucks and a team of outstanding professionals to provide excepti ...
-
Union Mobile Maintenance Technician
2 weeks ago
JLL Chicago, United StatesJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our indu ...
-
Automotive Mobile Glass Technician
5 days ago
Caliber Auto Glass Chicago, United StatesJOB SUMMARY · Caliber Auto Glass has an immediate job opening for a Mobile Auto Glass Technician to perform all-purpose duties, which may include, but not limited to: Replacement of automotive glass by following quality standards and ability to perform repairs on damaged glass, ...
-
Automotive Mobile Glass Technician
5 days ago
Caliber Collision Centers Chicago, United StatesService CenterGlass - ChicagoJob DescriptionJOB SUMMARYCaliber Auto Glass has an immediate job opening for a Mobile Auto Glass Technician to perform all-purpose duties, which may include, but not limited to: Replacement of automotive glass by following quality standards and abili ...
-
Automotive Mobile Glass Technician
3 days ago
tapwage Chicago, United States Full timeService Center · Glass - Chicago · Caliber Auto Glass has an immediate job opening for a Mobile Auto Glass Technician to perform all-purpose duties, which may include, but not limited to: Replacement of automotive glass by following quality standards and ability to perform repair ...
-
Union Mobile HVAC/ Maintenance Technician
2 weeks ago
JLL Chicago, United StatesJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our indu ...
-
A&P Mobile Service Technician- Chicago, IL
5 days ago
Textron Chicago, United StatesJOB SUMMARY: · Mobile Service Technicians (MST) will focus on the maintenance activities and work scope of Customer aircraft. Will identify and correct issues on malfunctioning aircraft mechanical components and systems. Performs a variety of diagnostic and mechanical duties on J ...
Mobile support/Level 2 mobility technician - North Chicago, United States - TekWissen ®
Description
Position: Mobile support/Level 2 mobility technician
Location: North Chicago, IL, 60085
Duration: 24 Months
Job Type: Contract
Work Type: Onsite
Pay Rate: $ /Hourly/W2
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. This Client's mission is to discover and deliver innovation medicines and solutions that address complex health issues and enhance people's lives.
Job Description:
Years of experience/education and/or certifications required:
What are the top 3-5 skills requirements should this person have?
What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?
TekWissen Group is an equal opportunity employer supporting workforce diversity.