Shift Manager - Belleville, United States - Dunkin' Donuts

Dunkin' Donuts Belleville, United States

3 weeks ago

Description

We are looking for Shift Manager candidates to join our Dunkin' team

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience.

They set goals, provide job assignments, and motivate others, celebrating successes and providing feedback to Management.

Competencies:

Great Focus:

Understands and exceeds guest expectations, needs and requirements
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals

Problem Solving and Decision Making:

Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

Develops and maintains relationships with team members
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills and Qualifications:
Restaurant, retail, or supervisory experience
Ability to work up to 35 hours
At least 18 years of age (where applicable)

Responsibilities:

Team Environment:
Support a respectful team environment
Communicate shift priorities, goals and results with team members
Support the training of crew members as requested
Provide coaching and feedback to crew members

Operational Excellence:
Create and maintain a guest first culture in the restaurant
Operate with Sense of Urgency to deliver speed targets
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines
Manage proper team deployment to deliver team service

Profitability:
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards
Minimize waste
Company Introduction

Anju Donuts is a fun place to work, where you will enjoy and learn lots of great things that helps further build your career while giving you a wonderful experience of filling up positivity and Energy in our guests with our delicious beverage selections.

I want to thank you for choosing Anju Donuts as your place of employment, while you have many other choices, you choose us.

Throughout your journey, we will ensure you have clear communication of the expectation,

provided you with proper training so you're successful in your role and, be thankful for your services.

We have few non negotiables that makes us a choice for our guests in the community and they are:

Hospitality (Be friendly to guest),

Fast Service (we understand guest are in rush and we value their time by providing fast service),

Quality drinks and food (we use Dunkin buildout process to provide consistent quality drinks and food at all times),

Clean Restaurant (we keep it clean just as we keep our home cleans when guests are visiting ).

Please feel free to discuss any questions you have with your manager, and if at anytime you feel there is need to speak with someone else in Management, you can always email me at:

I always value your feedback.

#J-18808-Ljbffr

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