Customer Care Center Representative 1 - Richmond, United States - Atlantic Union Bank

Atlantic Union Bank
Atlantic Union Bank
Verified Company
Richmond, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

This position has a shift of 11:00am-8:00pm Monday - Friday, alternating every third Saturday

Position Accountabilities

  • Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/Savings account, Online Banking, New Accounts, processing check orders and Bankcard requests.
  • Perform account maintenance and match appropriate products to customer's needs.
  • Proactively analyze callers' needs.
  • Use standard screens, scripts and procedures to handle callers' needs effectively and when necessary go beyond these standard methods to resolve customer issues.
  • Navigate a computerized system to address and resolve callers' issues.
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
  • Other duties as assigned.

Organizational Relationship
***This position reports to a Customer Contact Center Supervisor.


Position Qualifications
***Education & Experience

  • High school diploma or equivalent
  • Previous call center experience preferred
Knowledge & Skills

  • Strong problem solving and decisionmaking abilities; able to think analytically
  • Excellent customer service and telephone skills
  • Well organized
  • Able to handle multiple tasks
  • Flexible, able to adapt to change
  • Detail oriented and quality focused
  • Excellent oral and written communication skills
  • Able to work weekend hours on a rotating basis
  • Shifts may vary for each position offering, depending on business need
  • Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint
  • Fluent Spanish language skills may be required as identified
  • We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drugfree workplace._
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