Irt Customer Solutions Specialist - Lansdale, United States - Almac Group

Almac Group

Verified Company

Lansdale, United States

23 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Almac Group is currently seeking a Customer Solutions Specialist for our Lansdale, PA location. The Customer Solutions Specialist will complete tasks in support of day

-day maintenance for the Almac IXRS.

This position has the hours of Monday to Friday 12:00pm (Noon) - 8:00pm and rotational weekends**
Responsibilities include but are not limited to:

Execute the day
to
day maintenance of Almac IXRS projects. The IRT CSS also supports Clinical Project Services, performing other IXRS related duties
Interact directly with end users and client contacts to resolve queries and requests related to IXRS support and maintenance
Perform defined quality checks on maintenance tasks
Complete Tier 1 level tasks in the project specific IRT databases and supporting processes.
Provide IVRS site user training to clinical study site staff
Enter data and maintain clinical study site information in the project specific IXRS databases
Document technical support in accordance with ALMAC standards
Participate in user testing
Perform data verification as needed
Assist in performing routine IXRS availability testing
Demonstrate knowledge of assigned study protocols and IXRS specifications
Report all study specific, site, inventory and sponsor related problems or issues to project team manager promptly and accurately
Notify appropriate internal employees of IXRS availability issues

Qualifications:

Required Experience / Education:

High School Diploma or GED
6 mos1 year in a customer service position

Preferred Experience / Education:

Bachelor's Degree in life sciences or a related field
13 years in a customer service position
Previous call center experience

What can Almac Group offer you?
-
Medical, Vision & Dental** benefits from the 1st of the month following start date
-
20 days PTO per year, accrued monthly following start date
-
12 holidays per year

Company paid Long and Shortterm disability along with Life Insurance

-
401k company contribution

Hybrid work available for applicable roles
Professional development programs/ continuous learning opportunities

Want to see our latest job opportunities? Follow us on LinkedIn**Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. We are a privately owned organization that has organically grown over 50 years now employing 6,000 highly skilled personnel worldwide. Our US Headquarters is located at Souderton, PA with additional operations scattered around the US and Europe. 'Partnering to Advance Human Health' is more than just a tagline - it is our way of life.

Embracing diversity is at the heart of enhancing Almac Group's unique culture and reflects our fundamental belief that all people deserve equality, inclusivity and the opportunity for advancement.

We are committed to cultivating a welcoming, supportive, and inclusive environment for all. Together, we will build on the strength in our diversity and deliver exceptional solutions to advance human health globally.

Almac Group, Inc. is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled - Proudly embracing diversity in all of its expressions.

EEO is the Law

EEO is the Law GINA Supplement