Jobs
>
Oklahoma City

    Bi-Lingual Customer Support Associate - Oklahoma City, United States - Protective Life

    Protective Life
    Protective Life Oklahoma City, United States

    3 weeks ago

    Default job background
    Description
    The work we do has an impact on millions of lives, and you can be a part of it.
    Wehelp protect our customers against life's uncertainties.

    Regardless ofwhere you work within thecompany, you'll behelping provide protection and peace of mind when our customers need it most.

    Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years.

    We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S.

    providing innovative vehicle protection products, wealth-building programs, training and technology.

    Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction.

    Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit

    .
    In this role, you will be responsible for providing exceptional service to our customers.

    You will interact with customers primarily over the phone to address their inquiries, resolve problems, and ensure their overall satisfaction.

    The ideal candidate will be fluent in Spanish and English, have strong multitasking skills, be comfortable working with multiple technology systems, and demonstrate ownership and a proactive approach to problem-resolution
    Candidates must be available for scheduling for 8 hour shifts M-F between the hours of 7:
    30a-7:
    00pm Central time with a rotating Saturday periodically.

    Responsibilities:

    Assist customers via various communication channels, including phone, email, chat, and social media, ensuring a consistent and positive experience.
    Handle customer inquiries and resolve issues efficiently, effectively, and in a timely manner.
    Utilize multiple systems and software tools to access customer information, track interactions, and document relevant details accurately.
    Actively listen to customers, identify their needs, and provide appropriate solutions or escalate to the appropriate team if necessary.
    Take ownership of customer issues and follow through until resolution, ensuring customer satisfaction.
    Provide accurate and up-to-date information about products, services, policies, and procedures.
    Maintain comprehensive knowledge of company products, services, and promotions to effectively address customer inquiries and offer relevant solutions.
    Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards.
    Recommend opportunities for improvement of our customer service processes and interactions.
    Continuously develop and enhance product knowledge and customer service skills through ongoing training and self-learning opportunities.

    Knowledge, Skills, Attributes:

    Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently.
    Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
    Empathetic listening skills, good judgement, and critical thinking to know when issues should be escalated.
    Excellent communication skills, both written and verbal, with a professional and friendly demeanor.

    Requirements:

    Fluent in Spanish and English.
    Previous customer service experience in an inbound call center or similar environment is strongly preferred.
    Experience using various modern computer systems, software applications, and communication tools.
    Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations.
    High school diploma or equivalent; some college education preferred.
    Flexibility to work in shifts, including evenings, weekends, and holidays, as required.
    Protective's targeted salary range for this position is $41-46,000 annual. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.

    This position also offers additional incentive opportunitiesthrough an annual incentive based on individual and Company performance.
    All candidates are required to complete a background check to include drug screen

    Employee Benefits:

    We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance.
    We protect mental wellbeing through mental health benefits and an employee assistance program.
    We protect time away from work with a variety of paid time away benefits ( e.g.

    , paid time off, paid parental leave, short-term disability, and a cultural observance day).We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching.

    All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.

    Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.
    Diversity and Inclusion

    :


    At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive.

    Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

    We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities.

    Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy.

    In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

    We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

    #J-18808-Ljbffr
  • Chico's FAS, Inc.

    Support Associate

    1 week ago

    Chico's FAS, Inc. Oklahoma City, United States

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of ...

  • Chico's FAS, Inc. - Retail

    Support Associate

    4 days ago

    Chico's FAS, Inc. - Retail Oklahoma City, United States Freelance/Contract

    We are customer obsessed, innovative, and have the best culture in retail. Join our team todayPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations ...

  • Chico's FAS

    Support Associate

    4 days ago

    Chico's FAS Oklahoma City, United States Part time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store oper ...

  • Boeing

    Associate Customer Support Engineer

    2 weeks ago

    Boeing Oklahoma City, United States

    Associate Customer Support Engineer · Company: · The Boeing Company · Job ID: · Date Posted: · Location: · USA - Oklahoma City, OK · Job Description Qualifications: · The Boeing Company is currently seeking an Associate Level Customer Support Engineer to support the C-32/ ...

  • The Boeing Company

    Associate Customer Support Engineer

    2 weeks ago

    The Boeing Company Oklahoma City, United States

    Job Description · At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment f ...

  • Evergreen Life Services

    Direct Support Associate PRN

    1 week ago

    Evergreen Life Services Oklahoma City, United States

    Job Description · Job DescriptionAre you looking for a 2nd or 3rd job? Evergreen Life Services is hiring PRN DSP positions that are paid $2 more per hour. As a PRN staff, you can work as little as 8 hours per week or up to 28 hours per week according to your schedule. · Evergreen ...

  • Canonical - Jobs

    Cloud Support Associate Engineer

    5 days ago

    Canonical - Jobs Oklahoma City, United States

    Job Description · Job DescriptionThis role is an opportunity for a hands-on engineer with a passion for Linux and cloud technologies to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for ...

  • Tenderloin Housing Clinic

    Associate Director of Support Services Clinical

    3 weeks ago

    Tenderloin Housing Clinic Oklahoma City, United States

    Help THC tenants access resources and achieve goals in support of tenant stability and well-being. · The Associate Director of Support Services Clinical is responsible for program administration, and for the provision of oversight and clinical direction to the Support Service Man ...

  • Evergreen Life Services

    Direct Support Associate OKC Full Time

    6 days ago

    Evergreen Life Services Oklahoma City, United States Full time

    Evergreen Life Services - JobID: [Nursing Assistant / Health Aide] As a Direct Support Associate at Evergreen Life Services, you'll: Assist individuals with intellectual and developmental disabilities in their daily activities; Provide personal care and support, including bathing ...

  • Evergreen Life Services

    Direct Support Associate OKC Full Time

    1 week ago

    Evergreen Life Services Oklahoma City, United States Full time

    Evergreen Life Services - JobID: [Nursing Assistant / Health Aide] As a Direct Support Associate at Evergreen Life Services, you'll: Assist individuals with intellectual and developmental disabilities in their daily activities; Provide personal care and support, including bathing ...

  • Mercy Rehabilitation Hospital OKC South

    Respiratory Therapist

    2 weeks ago

    Mercy Rehabilitation Hospital OKC South Oklahoma City, United States Full time

    Description · A career at Mercy Rehabilitation Hospital Oklahoma City South, a 36-bed inpatient acute rehabilitation hospital operated jointly with Lifepoint Health and Mercy, is more than a job. It's a chance to be a vital member of an interdisciplinary team caring for people wh ...

  • Mercy Rehabilitation Hospital OKC South

    Speech Language Pathologist

    2 weeks ago

    Mercy Rehabilitation Hospital OKC South Oklahoma City, United States Full time

    Description · A career at Mercy Rehabilitation Hospital Oklahoma City South, a 36-bed inpatient acute rehabilitation hospital operated jointly with Lifepoint Health and Mercy, is more than a job. It's a chance to be a vital member of an interdisciplinary team caring for people wh ...

  • Staples, Inc.

    B2B Sales Consultant, Healthcare

    1 week ago

    Staples, Inc. Oklahoma City, United States Full time

    Staples is business to business. You're what binds us together. · Prospects within defined territory to win net new small to medium business customers. B2Bs are also responsible to ramp and onboard net new won accounts to further expanding our customer base. It is a high velocity ...

  • Mercy Rehabilitation Hospital OKC South

    Registered Nurse

    2 weeks ago

    Mercy Rehabilitation Hospital OKC South Oklahoma City, United States Full time

    Description · A career at Mercy Rehabilitation Hospital Oklahoma City South, a 36-bed inpatient acute rehabilitation hospital operated jointly with Lifepoint Health and Mercy, is more than a job. It's a chance to be a vital member of an interdisciplinary team caring for people wh ...

  • Actalent

    Lab Technician

    2 weeks ago

    Actalent Oklahoma City, United States Full time

    Description: · Actalent Services is looking for a Lab Tech to support environmental testing lab in OKC, OK. · Preparation and analysis of various types of samples for mold identification and quantification in accordance with standard operating procedures and AIHA LAP, LLC guidel ...

  • EARTHRES Group Incorporated

    Technical Project Assistant

    1 week ago

    EARTHRES Group Incorporated Central City, United States

    Would you like to expand and diversify your experience? Then come join our growing team as we provide invaluable expertise and service to industry-leading partner clients that are driving today's economy. At Musser Engineering, Inc. (MUSSER), we are not career consultants. Our te ...

  • Hurricane Harbor OKC

    Warehouse Team Member up to

    3 weeks ago

    Hurricane Harbor OKC Oklahoma City, United States

    Essential Duties and Responsibilities: · In-Park Duties and Responsibilities · Interact and support guests, fellow team members, and management on a daily basis. · Receive deliveries, count and inspect for damages, shortages and accuracy. · Re-ticket product as necessary for mark ...

  • Evergreen Life Services

    Direct Support Associate OKC Full Time

    1 week ago

    Evergreen Life Services Oklahoma City, United States Full time

    Job Description · Job Description$1,500 SIGN-ON BONUS AVAILABLE (FULL-TIME POSITIONS ONLY)Evergreen is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, ...

  • Talent Consulting Experts

    Tax Manager

    2 weeks ago

    Talent Consulting Experts Oklahoma City, United States

    Join a Leading CPA Firm in Oklahoma City Renowned for Quality, Growth, and Work-Life Balance · We are seeking an experienced and driven Tax Manager to lead tax compliance engagements within our dynamic Accounting team at our Oklahoma City office. This pivotal role offers not only ...

  • Talent Consulting Experts

    Tax Manager

    1 day ago

    Talent Consulting Experts Oklahoma City, United States

    Join Our Leading CPA Firm in Oklahoma City · We are seeking an experienced and driven Tax Manager to lead tax compliance engagements within our dynamic Accounting team at our Oklahoma City office. This pivotal role offers substantial career growth opportunities and the chance to ...