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Fremont

    Guest Services Team Member - Fremont, United States - Cal Opps

    Cal Opps
    Cal Opps Fremont, United States

    3 weeks ago

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    Description

    Guest Services JOB DESCRIPTION

    The Guest Service Team Member is responsible for providing the highest quality of guest service to all guests. The Guest Service Team Member is expected to work weekends and holidays on a regular basis.

    **EXAMPLES OF DUTIES** (This is a general description of duties and is not all-inclusive)

    Provide outstanding guest service while performing assigned duties, including interpreting and conveying information throughout the Park

    Complete all daily opening and closing tasks in a timely manner

    Assist in protecting and safeguarding all property assets

    Complete all point of sale transactions accurately and in a timely manner

    Accurately count til amounts at the beginning and end of each shift

    Report transactions accurately including cash, coupon, credit card and complimentary sales

    Assist in preparing food and guest orders

    Resolve guest or associate concerns tactfully and as needed

    Assist with Park events as directed

    Monitor entrance and exit of guests at admission gates and accurately record hourly admission counts from each turnstile while directing a large amount of guests through turnstiles

    Process season pass holders accurately and in a timely manner

    Perform all other duties as assigned

    **SUPERVISION EXERCISED AND RECIEVED**

    The position is supervised by the Guest Service Lead and the Food Service/Catering Coordinator.

    **MINIMUM QUALIFICATIONS**

    Must be a minimum of fifteen (15) years of age

    Must have basic computer knowledge

    Must maintain positive and productive working relationships with others

    Must have the ability to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals

    Must have excellent organizational skills and be able to multi-task

    Must be team player and partner with other team members in order to complete the assigned tasks

    Must complete the required Cashier Standard Operating Procedures training and pass the test

    Must be willing and able to work days, nights, weekends, holidays, and overtime as required

    Must obtain or possess a valid food handler card valid in Alameda County.

    Physical requirement include:

    + Must be able to walk and stand for extended periods of time

    + Ability to walk up and down stairs

    + Ability to lift and maneuver at least 50 pounds

    + Ability to bend, kneel stoop, push, and pull

    + Work in an outdoor environment with wet conditions and extreme heat or direct sunlight

    + Vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

    **REQUIREMENTS FOR EMPLOYMENT**

    Must be able to handle sensitive and/or stressful situations or information with tact, discretion and significant awareness of confidentiality

    Must effectively communicate with adults and children from a variety of cultural backgrounds

    Willingness to comply with suspected child abuse reporting PC)

    Employees are required to be certified in Adult/Child CPR & First Aid from American Red Cross, American Heart Association or supervisor approved equivalent. Employees must be certified within 30 days of hire date or prior to the first day of work, whichever occurs earlier.

    Fingerprinting and TB test are required

    Must submit verification of legal right to work in the United States as a condition of employment

    **SELECTION PROCESS**

    Qualified application will be evaluated on the basis of related experience and quality of presentation.

    The most highly qualified applicants will be invited to an oral interview. Applicant evaluations may include a written and physical test. Satisfactory candidates will be placed on an eligibility list. Placements are anticipated immediately after the list is established. Some placements may be assigned to emphasize public education as the City's needs require.

    **Vaccination Status:** The City of Fremont requires new employees to be fully vaccinated against COVID-19 absent an approved medical or religious exemption as a condition of employment. All new hires will be required to provide proof of vaccination to Human Resources upon final job offer. If an individual is in the process of being vaccinated, their start date may be adjusted to a future date after they have been fully vaccinated. In general, an individual is considered fully vaccinated 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine. Individuals receiving conditional offers of employment from the City who do not comply with this mandate will have their offer of employment rescinded.

    **This mandate allows for medical or religious exemptions.** Individuals may submit requests for a reasonable accommodation based on medical condition or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

    Some positions may require a health evaluation.

    **APPLICATION PROCESS**

    To be considered for this position, apply online by submitting a completed City application and resume through our on line application system:

    **Reasonable Accommodation:** The Recreation Services Division will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise us of any special needs a minimum of 5 days in advance of the selection process by calling or emailing

    **THE CITY OF FREMONT IS AN EQUAL OPPORTUNITY EMPLOYER.**

    **WE DO NOT DISCRIMINATE ON ANY BASIS.**

    The information contained herein is subject to change and does not constitute either an expressed or implied contract.

    Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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