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Rockford

    manager - production - Rockford, United States - Hard Rock International

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    Description

    Overview:

    POSITION SUMMARY:

    This position is responsible for overseeing the propertys audio-visual operations and production of live entertainment, stage operations, and related entertainment venues/areas.

    Responsibilities:

    ESSENTIAL FUNCTIONS:

    (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

    • Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations in order to provide superior guest service.
    • Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    • Assists in development and administration of capital, operating, and staffing budgets.
    • Develops policies and procedures related to Entertainment & Audio-Visual Department to ensure efficient and effective operations.
    • Provides appropriate long-range plans as required.
    • Implements, oversees, and insures accurate inventory control and operation for all entertainment & audio-visual equipment.
    • Assembles sets and stages including related light and sound components, repairs and maintains lighting, sound and fly systems.
    • Ensures similar accurate accounting of all labor and related costs for all acts.
    • Maintains professional relationship with all artists and tour managers.
    • Advances production and day-of-show needs for shows and events throughout the property.
    • Supervisory requirements: interviews, hires, trains, schedules, appraises, and supervises all directly assigned personnel.
    • Oversees production staff and sources and manages production contractors on behalf of the property.
    • Knowledge of the Hard Rock Casino Rockford policies, procedures, and operations
    • Promotes positive public and team member relations, at all times, especially with other department heads and vendors.
    • Maintains a clean, safe, hazard-free work environment within area of responsibility.
    • Must adhere to the Seminole Tribe's Policies and Procedures
    • Other duties as assigned

    NON-ESSENTIAL JOB FUNCTIONS

    • Attend seminars when needed.
    Qualifications:

    EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

    (Related education and experience may be interchangeable on a year for year basis)

    • High School diploma, GED, or equivalent required.
    • Bachelors degree preferred.
    • Five (5) years of related experience; or equivalent combination of education and experience.
    • Proficient knowledge of Microsoft Office, Excel, and Word is required.
    • General computer troubleshooting skills preferred.
    • Must be able to analyze Marketing and Promotions data.
    • Ability to read and comprehend industry periodicals and write detailed reports, memos, or letters.
    • Ability to prepare and/or manage financial and/or staffing budgets.
    • Must possess strong communication and presentation skills.
    • Ability to deal with problems involving several variables in unique situations.
    • Required to become proficient with department specific computer programs.
    • Must be detail oriented.
    • Must possess excellent time management skills.

    ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

    • Must obtain and maintain valid licenses / certifications per Federal, State and Gaming regulations.
    • Must successfully pass background check.
    • Must successfully pass drug screening.
    • Must be at least twenty-one (21) years of age.
    • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
    • Prior experience in the Gaming industry strongly preferred.
    Additional Details:

    KNOWLEDGE OF:

    • Ability to read and comprehend industry periodicals, artist riders, detailed reports, memos, or letters.
    • Ability to perform public speaking.
    • Ability to read and understand all Hard Rock Hotel & Casino policies and procedures.
    • Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
    • Proficient knowledge of Microsoft Office, Excel, and Word is required.

    ABILITY TO:

    • Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
    • Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
    • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
    • Represent Hard Rock Rockford with media, associations, and any other third parties as needed.
    • Must be able to push, pull and lift 10-50 lbs. and bend, stoop and reach on a limited basis.
    • Communicate clearly and concisely, both orally and in writing.
    • Be a strategic, analytical, ethical, and effective motivator.
    • Participate in the development and administration of goals, objectives, and procedures.
    • Prepare clear and concise administrative and financial reports.
    • Interpret and explain policies and procedures.
    • Operate various types of office equipment.
    • Establish and maintain effective working relationships with those contacted in the course of work.
    • Be flexible to work varying shifts and time schedules as needed.

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