- Provide technical assistance and support to end users via phone
- Troubleshoot hardware, software, and system issues
- Reset and restore mainframe, LAN, and user IDs and passwords using RACF or Active Directory
- Create and escalate Remedy trouble tickets to Tier 2 staff or third-party providers
- Document incidents accurately using call tracking and ticketing systems
- Guide users through diagnostic procedures and resolution steps
- Dispatch and track service providers for hardware repair coordination
- Research and update reference documentation and diagnostic materials
- Maintain quality standards and strong customer service performance
- Complete assigned operational tasks within established service levels
- 1+ year of IT Service Desk and/or Call Center experience
- 1+ year of experience with call tracking and ticketing software
- Basic User and Security Group administration in Active Directory
- Strong knowledge of Microsoft operating systems, including Windows 7
- Experience supporting and troubleshooting Office 365 in a networked environment, including permissions, calendar sharing, and delegation
- Ability to support users with limited technical knowledge
- Strong attention to detail and ability to use supplied documentation effectively
- Above average communication skills and professional telephone manner
- Excellent organizational skills
- Ability to work effectively in a team environment
- Strong customer service orientation
- Position located at The Riverfront Office Center
- No badge fee required at this location
- Government equipment may not be taken or used outside of the United States
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- Work in company
Assistant Director, Card Office and Operational Technology
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Entry-Level Help Desk Support - Youngstown - ProRec Resource Solutions
Description
Contract Duration: 03/30/ /30/2026Work Location: Harrisburg, PA 17104
Onsite vs. Remote: 100% onsite
Interview Type: Hour-long in-person interview
Onsite Requirements: Onsite daily at The Riverfront Office Center; Saturday work once per quarter (8:00 AM - 12:00 PM) with advance notice
Onsite Address: 1101 South Front St., Harrisburg, PA 17104
Residency Requirements: Must be eligible to work in the United States
Visas Accepted: USC, GC only
Schedule: Monday - Friday, 8 hours per day, 40 hours per week; quarterly Saturday shift 8:00 AM - 12:00 PM with at least two weeks' notice; subject to Commonwealth of PA state holidays.
ROLE OVERVIEW
Our client is seeking a Tier 1 Help Desk Analyst to provide frontline technical support for end users within a high-volume operational environment. This role supports core systems and user access services, functioning as the first point of contact for technical assistance and service requests.
The position is phone-intensive and focused exclusively on Tier 1 responsibilities, including password resets and application support. The selected candidate will work within a structured team environment and report through the service desk management structure.
KEY RESPONSIBILITIES
Experience Requirements
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Help Desk Support Technician
Only for registered members Boardman, OH
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Front Desk Clerical Support
Only for registered members Sharon, PA
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Help Desk Support for POS Systems
Only for registered members Alliance, OH
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Service Desk Representative
Only for registered members Youngstown, OH
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Patient Service Specialist
Only for registered members Youngstown
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Medical Scheduler
Only for registered members Youngstown
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Patient Service Specialist
Only for registered members Youngstown, OH
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Software Integration Analyst 1
Only for registered members Youngstown, Ohio
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Medical Scheduler
Only for registered members Youngstown, Ohio, United States
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Human Resources
Full time Only for registered members Youngstown
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Information Technology Field Technician
Only for registered members Youngstown
-
IT Technician
Only for registered members Youngstown, OH
-
Assistant Director, Card Office and Operational Technology
Only for registered members Youngstown, Ohio
-
Receptionist
Only for registered members Youngstown
-
Guest Service Agent
Only for registered members Youngstown
-
Tier One IT Analyst Technician
Only for registered members Youngstown
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Tier One IT Analyst Technician
Only for registered members Youngstown, OH
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Guest Service Agent
Only for registered members Youngstown, OH
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Project Coordinator Executive Assistant Office Manager
Only for registered members Youngstown, OH
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Patient Service Representative
Only for registered members Boardman, OH,
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Xray Technician
OTHER Only for registered members Youngstown