Customer Service Representative- Mnyl - Long Island City, United States - Mitchell's NY - Long Island City

Description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect opportunity for you

We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in the logistics industry.

As a key member of our customer service team, you will play a pivotal role in ensuring the satisfaction and loyalty of our clients.

Responsibilities:

Assist customers with tracking shipments, providing delivery updates, and resolving any issues or concerns they may have.

Collaborate closely with internal teams such as operations and warehouse to coordinate and expedite the resolution of customer issues.

Process Billing inquires efficiently and accurately.

Maintain accurate records of customer interactions and transactions using our CRM system.

Identify opportunities to upsell or cross-sell additional services to customers when appropriate.

Continuously strive to enhance the customer experience and exceed service level expectations.


Requirements:

Previous experience in customer service, preferably in the logistics or transportation industry.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and attention to detail.

Ability to multitask and prioritize tasks in a fast-paced environment.

Proficiency in using CRM software and other relevant tools.

Flexibility to work occasional evenings, weekends, or holidays as needed.

A positive attitude and a passion for delivering outstanding customer service.


Benefits:

Competitive salary commensurate with experience. $16.50 an hour

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Opportunities for career growth and advancement within the company.

A collaborative and supportive work environment where your contributions are valued and recognized.

MitchellsNY Logistics is an equal opportunity employer.


Pay:
$ $24.06 per hour


Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Ability to Commute:

• Long Island City, NY preferred)

Ability to Relocate:

• Long Island City, NY 11101: Relocate before starting work (required)

Work Location:
In person