Front Desk Concierge - Philadelphia, United States - ROOST Kelly Drive
3 weeks ago
Description
Join the experience as we are seeking energetic and enthusiastic Front Desk Concierge atThe Driftway in Philadelphia.
As a Front Desk Concierge, you bid a warm welcome to our guests visiting the hotel and are responsible for providing quality guest service as it pertains to checking in/out hotel guests; client and resident reception organization; bell duties; and concierge services in a gracious and professional manner.
Job Duties:
- Manage online, phone, and inperson room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Take payment from customers
- Respond to guests' issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events
- Arrange specialized services for VIP customers
- Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.
- Must be able to stand for extended periods and be physically capable of assisting guests with luggage when necessary.
Requirements:
- Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
- Must be computer savvy and be a quick learner.
- Strong interpersonal skills and the ability to work well with coworkers and the public in a thoughtful sincere manner.
- Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary.
Benefits:
- Full Health, Vision, Life and Dental Coverage
- 401 K
- Paid Vacation, Holiday, Personal, and Sick days
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