Lead Application Analyst, Imaging - Worcester, United States - Other Staff

Other Staff

Verified Company

Worcester, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

This person will also participate in system-wide projects and resolving reported issues as well as create and foster strong working relationships among teammates.

The Application Analyst/PACS System Administrators will support and maintain information systems, function(s) and/or resources for Radiology and Cardiology PACS.

Develop and maintain troubleshooting/howto documents to enable other team members to share responsibilities/avoid knowledge silos
Define and document technical, operational and support processes
Provide support to higher level managers or serve as a team member on complex projects
Provide frontline, second level support as part of the IT Operations team
Support all critical service management processes in ServiceNow: Incident Management, Problem Management, Change Management, Application Enhancements
Clearly communicate technical information to both internal and external stakeholders, both verbally and in writing
Participate in an On-Call rotation
Occasionally work afterhours/weekends to support the needs of the technology organization
Assist, support and meet departmental goals and objectives
Assist with facilitating user group sessions to identify and solve problems
Communicate with vendors and other support services to install, implement, and support systems
Serve as a liaison between clinicians, ancillary departments, and vendors to align clinical and IT standards with department workflow, processes, and policies
Assist with coordination of local and enterprise level resources as required
Other duties as assigned

Qualifications:

Knowledge, Skills, and Abilities

Teamwork, ability to selfstart and be selfdriven, and excellent written and verbal communication skills will be mandatory for this role.
The ability to communicate effectively with vendors and hospital personnel on all levels is required
Strong organizational skills, decisive judgement, and the ability to establish predictable outcomes for our customers is required

Minimum Qualifications

High school diploma or GED
Highly organized with the ability to plan and execute smalltolarge projects
Demonstrated ability to work independently to solve business/technology problems
Understanding of software architecture (i.e., components, relationships, constraints)
Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)
Demonstrates ability to multitask and meet assigned deadlines within a rapidly changing environment
Ability to work directly with customers, vendor technology teams, internal teams, and business partners to resolve issues

Preferred Qualifications

A bachelor's degree is preferred
Experience working in a healthcare or related field
Radiology and/or Cardiology Imaging admin experience preferred

Working Conditions

Normal sedentary office environment
Work requires frequent mental/visual effort and operating a PC

LI-NO1

Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce.

If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date.

If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.