Senior CX/UX Research Consultant - Montgomery, United States - Wolters Kluwer

Wolters Kluwer Montgomery, United States

3 weeks ago

Description

Senior CX/UX Research Consultant - Remote or Hybrid R0040451
As a

Sr. CX/UX Researcher

, you will join the User Experience department of Wolters Kluwer's Digital Experience Group. In this role, you will be part of a passionate and experienced User Experience Team. Together with colleagues in other disciplines, you will be responsible for the success of a product portfolio. You represent the customer, investigating their needs in the short and long term to elevate the product offering. As a senior member of this team, you will be responsible for the necessary data for decision-making regarding products and will lead the team through the entire process of developing innovative digital products, using proven research methodologies. This is done in accordance with the principles of Design Thinking and Lean Startup in a corporate environment.
Do you have a practical approach? Do you possess the skills to apply the most suitable UX research methods to validate hypotheses covering all areas of innovation at various maturity levels? Can you translate raw information into insights for the team to collaboratively develop product improvements and innovative proposals that create value for customers and promote company growth? Then, this role is perfect for you
This is can be a

remote or hybrid

role reporting to the Manager of UX Research (NLD) and under the leadership of the Director, CX/UX Research (USA)

.

#Remote #LI-Hybrid

Required Job Qualifications (Minimum):
Experience

:
Minimum 3 years

of professional experience as a UX Researcher

User-centered mindset

Solid knowledge of exploratory and evaluative methods for user research

Combination of creativity with technical affinity

Working with partners and stakeholders to promote collaboration and alignment

Analytical mind, capable of extracting insights and visions from multiple and complex data sources

Must be legally authorized to work in the USA.

Other Qualifications (preferences):

Experience:
Minimum 3 years of professional experience as a UX Researcher in a

product

innovation

or R&D environment

High degree of organization, individual initiative, and personal responsibility

Education

:
Bachelors Degree

Essential Responsibilities:

As a CX/UX Researcher for our central digital research product Wolters Kluwer Online (WKO), you are responsible for making customer needs transparent to identify innovation opportunities.

Leading research activities during the Design Thinking and Lean Startup phases of the innovation process for the advancement of digital products.

Creating research plans for conducting experiments and/or research projects with Wolters Kluwer customers.

Conducting research to understand the context in which the customer works, identifying Jobs-To-Be-Done, and validating customer needs, value propositions, and product and interaction design.

Linking insights from quantitative user data with insights from qualitative research to achieve product improvements.

Supporting the development of digital, user-centered concepts.

Testing concepts and critical hypotheses to develop a product proposal and a market-ready product beta or Minimum Viable Product.

Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including:

Medical, Dental, & Vision Plans

,

401(k)

,

FSA/HSA

,

Commuter Benefits

,

Tuition Assistance

Plan, Vacation and Sick Time, and

Paid Parental Leave

. Full details of our benefits are available -
Wolters Kluwer (

EURONEXT:
WKL)

is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors.

We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion.

The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.

We are headquartered in Alphen aan den Rijn, the Netherlands.
Ranked by

Forbes Magazine

as among America's Best Large Employers for

#84

.

Wolters Kluwer secures

2nd place

in

Newsweek's Most

Trustworthy

Companies List 2023

CEO Nancy McKinstry ranked

16th

by

Harvard Business Review

of the best performing CEOs in the World.

WK
#1

for gender equality in the workplace in the Netherlands &

#47

worldwide for

Diversity Matters

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy.

As a global company, having a diverse workforce is of the utmost importance.

We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018.

In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index.

Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.

They're not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

#J-18808-Ljbffr

PGY2-Pharmacy Residency Program

6 days ago

Jackson Hospital Montgomery, United States Full time

Job Description · The pharmacist provides quality pharmaceutical care by monitoring patients' medication therapy and assist in developing a clinical pharmacy program. They will also recommend appropriate drug therapy and serve as an educational resource to patients and other hea ...
PGY1-Pharmacy Residency Program

2 weeks ago

Jackson Hospital Montgomery, United States Full time

Job Description · The PGY-1 pharmacy residency program is offered by Jackson Hospital and Clinic Department of Pharmacy. The American Society of Health-Systems Pharmacists (ASHP) is the accrediting body for pharmacy residency programs. This program is intended to meet or exceed ...
Network Administrator

6 days ago

Procession Systems Montgomery, United States Part time

Job Description · GENERAL DUTIES: · Manages the gateway, routers and switches for the program. · Resolves network problems; operate network analyzers, WAN test equipment, and network simulators. · Monitors data or voice system networks for various messages, alarms, or issues. A ...
Contract Administrator

2 weeks ago

Corporate Montgomery County, United States Full time

JOB SUMMARY · CORE WORK ACTIVITIES Contract and Vendor Management Draft and administer execution of work orders and change orders with minimal complexity and financial risk. · Interprets contract Business lead/Project Manager, Legal, Risk Management,) and, for low-risk transactio ...
Regulatory Affairs Specialist

1 week ago

National Institutes of Health Montgomery County, United States Full time

Summary The Research Regulatory Affairs-Facilities organization within ORSC provides regulatory support for the various cGMP and compounding facilities on campus. Support includes guidance in meeting the regulatory requirements with regards to facility design and facility operati ...
Emergency Medicine

3 weeks ago

Team Health Montgomery, United States Full time

Emergency Medicine physician job in Alabama : TeamHealth is seeking a dedicated and experienced emergency medicine (EM) physician to join our esteemed healthcare team at Baptist Medical Center East in Montgomery, Alabama, through TeamHealth. As an emergency medicine physician, yo ...
Senior Router Engineer

2 weeks ago

VAE, Inc. Montgomery, United States

· OVERVIEW: VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients' mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service ...
Senior Router Engineer

1 week ago

VAE, Inc. Montgomery, United States

· OVERVIEW: VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients' mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service ...
Senior Router Engineer

2 weeks ago

VAE, Inc. Montgomery, United States

· OVERVIEW: VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients' mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service ...
Senior Router Engineer

1 week ago

VAE, Inc. Montgomery, United States

· OVERVIEW: VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients' mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service ...
Denial Management Nurse

2 weeks ago

Jackson Hospital Montgomery, United States Full time

Job Description · The Denial Management Nurse is responsible for developing and implementing a centralized program to promote greater efficiency with completing, tracking, and reporting clinical denial reviews to determine appropriate appeal of patient accounts. This individual ...
Senior Router Engineer

2 weeks ago

VAE, Inc. Montgomery, United States

· OVERVIEW: VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients' mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service ...
Therapist III- Every Other Weekend Day

2 weeks ago

Montgomery Area Mental Health Authority, Inc Montgomery, United States Crisis

· This is responsible, professional work in assessment of levels of care, crisis intervention, counseling, and the provision of therapeutic activities for the seriously mentally ill at the Carastar Crisis Center. · DESCRIPTION OF DUTIES: · Conduct initial intake interviews of cl ...
Staff Professional-Internal Investigations

2 weeks ago

Corporate Montgomery County, United States Full time

JOB SUMMARY · The Internal Investigations department is a subgroup of the Global Safety & Security organization. This department's mission places a strong emphasis on mitigating and investigating fraud in the areas of financial, loyalty and incentive programs. The department perf ...
Safety Business Analyst

1 day ago

Compubahn Montgomery County, United States

Job Description · Job DescriptionCandidate(s) with Expert experience in: (About 10 years of Experience) · Must be an analytical thinker and have problem-solving skills. · Communicate effectively orally and in writing, including presenting complex and technical information. · Deve ...
Senior Energy Economist

1 week ago

Cadmus, LLC Montgomery, United States

Cadmus · Senior Energy Economist · Montgomery , · Alabama · Apply Now · Cadmus seeks a senior consultant to join our Energy Services team as a Senior Energy Economist. The Energy Services team at Cadmus provides advanced analytic and strategic consulting services to energy c ...
PGY2-Pharmacy Residency Program

2 weeks ago

Jackson Hosptial & Clinic Montgomery, United States

The pharmacist provides quality pharmaceutical care by monitoring patients' medication therapy and assist in developing a clinical pharmacy program. They will also recommend appropriate drug therapy and serve as an educational resource to patients and other health care profession ...
advanced clinical educator prn

3 weeks ago

Baptist Health - Alabama Montgomery, AL , USA, United States

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at · The Advance ...
PGY2-Pharmacy Residency Program

2 weeks ago

Jackson Hospital and Clinic Montgomery, United States

Job Description · The pharmacist provides quality pharmaceutical care by monitoring patients' medication therapy and assist in developing a clinical pharmacy program. They will also recommend appropriate drug therapy and serve as an educational resource to patients and other heal ...
Optometrist

3 weeks ago

Veterans Health Administration Montgomery, United States

Summary Central Alabama Veterans Healthcare System (CAVHCS) is seeking optometrists to provide services at the main campus in Tuskegee, the Montgomery VA Clinic, and the Robert S. Poydasheff VA Clinic in Columbus. The optometrist provides ocular evaluation and treatment as part o ...