- Having a gift for paying attention to the smallest details
- Having a team-first attitude
- By driving results
- Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests.
- Ensure compliance with SOP's, policies, procedures, and service standards.
- Handling guest complaints and overseeing service recovery process.
- Assist in managing budget and ensure revenue and guest satisfaction goals are met.
- Be part of developing short, and long-term strategic goals for performance improvement.
- Need to understand the P&L statement
- Meet all report deadlines daily, weekly, and at month end.
- Work closely with the department managers and general manager to maximize room yield and hotel revenue.
- Oversee and manage all departments and work closely with department heads daily
- Maintain a great communication between the different departments and the General Manager
- Be responsible for occupational health, fire, and life safety.
- Strive to improve service performance
- Maintain a friendly, cheerful, and courteous demeanor at all times
- Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example
- Encourage and build mutual trust, respect, and cooperation among team members
- Serve as a role model to demonstrate appropriate behaviors
- Strive to improve service performance
- Communicate clear and consistent message regarding processes throughout all departments
- Develops specific goals and plans to prioritize, organize, standards and meeting the expectations of customers on a daily basis
- Daily support the different departments in their daily operations.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills
- Employee Referral Program $
- Bonus Program $
- Merit Increase $
- Paid Vacation
- Flex Days
- 401k with Employer Contribution
- Medical, Dental, Vision
- Life Insurance
- Long-term/Short-term Disability
- Accident Insurance
- Critical Insurance
-
Operations Manager
2 weeks ago
CoWorx Staffing Services Indianapolis, United StatesJob Title: Operation Manager · Location: Indianapolis, IN · Salary: $65,000-72,000 a year, plus commissions · This isn't your ordinary staffing role; it's an opportunity to create unforgettable experiences every single day. · We currently have an exciting career opportunity for a ...
-
Operations Manager
3 weeks ago
Novaris Search Indiana, United StatesOperations Manager – Environmental Testing · Novaris Search is working in close partnership with an innovative, growth-minded provider of testing, inspection, and certification services. We are currently recruiting for an Operations Manager, across the Environmental sector. This ...
-
Retail Full Time Operations Manager
3 weeks ago
Michaels Indianapolis, United States Temps pleinStore - INDY-CASTLETON, INDiriger les processus d'exploitation afin d'encourager les ventes et les profits tout en protégeant nos actifs. Soutenir les processus de gestion des stocks pour assurer la bonne présentation des marchandises et le bon réapprovisionnement des stocks en m ...
-
Operations Finance Manager
1 week ago
USIC Indiana, United StatesLocation: 9045 River Road, Indianapolis, IN 46240 · Hybrid position: M-W in-office, Th & F are WFH. · Company Overview · Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility ...
-
Operations Manager
3 weeks ago
Atrio Search Indiana, United StatesThe Asphalt Operations Manager is responsible for managing the asphalt operations at multiple facilities. The manager will focus on safety, quality, reliability, process improvement performance development, and management of the department. Working with the Asphalt Yard and Recei ...
-
Sales Operations Manager
2 weeks ago
Keurig Dr Pepper Indianapolis, United States Full timeSales Operations Manager- Indianapolis, IN · Are you ready tojoin a growing, dynamic company? Keurig Dr Pepper isa modern beverage company, with more than brands people know and love.We challenge the usual and always push beyond the expected.Weare building a culture that is our ...
-
Branch Operations Manager
2 weeks ago
CoWorx Staffing Services Indianapolis, United StatesJob Title: Operation Manager · Location: Indianapolis, IN · Salary: $65,000-72,000 a year, plus commissions · This isn't your ordinary staffing role; it's an opportunity to create unforgettable experiences every single day. We currently have an exciting career opportunity for a B ...
-
Operations and Accounting Manager
3 weeks ago
Rehab Medical Indianapolis, United StatesJumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winnerBased in Indianapolis, Indiana our company's mission is to improve and positively impact the lives of ...
-
Plant Operations Manager
2 weeks ago
Heritage Indianapolis, United States Full timeResponsibilities · Ensures Health & Safety is the number one goal by actively leading safety in addition to following policies, procedures, and acting in a safe manner at all times. · Ensure compliance with all Federal, State and Location regulations. · Interview, hire, train, ma ...
-
Sales Operations Manager
2 days ago
Wesco Indianapolis, United States Full timeAs a Manager – Sales Operations, you will be responsible for driving effectiveness, improving efficiencies, and expanding productivity of Wesco's sales organization. You will be responsible for continuously improving and safeguarding our sales-centric culture, making Wesco the em ...
-
Operations Manager
3 weeks ago
KOMPLETE LANDSCAPE CONTRACTORS INC Indianapolis, United StatesJob Description · Job DescriptionOperations Manager Position Description · SUMMARY · The Operations Manager is an exempt, supervisory job classification responsible for ensuring execution of efficient crew production, job quality, exceptional customer service and employee safety. ...
-
Operations Manager
3 weeks ago
Medical Waste Solutions, Inc. Indianapolis, United StatesJob Description · Job DescriptionWe are a growing, family owned company looking for an Operations Manager for our Indianapolis office. · Some of the requirements are: · Must like dogs · Be organized, efficient, well spoken, communicative, hard working, and focused with attention ...
-
Operations Manager
3 weeks ago
The Heritage Group Indianapolis, United StatesJob Description · Job DescriptionOperations Manager · Clean Waters is committed to protecting the environment and human health by developing and deploying innovative, compliant technologies and solutions that eliminate PFAS compounds from the environment. Clean Waters is a part o ...
-
Fleet Operations Manager
1 week ago
LHH Indianapolis, United StatesLHH Recruitment Solutions is seeking a Logistics Fleet Manager for a Direct Hire, Permanent Placement position with a transportation client just in Indianapolis. This manager will serve on the leadership team responsible for the complete carrier compliance process for the organiz ...
-
Operations Manager 1
3 weeks ago
Penske Transportation Solutions Marion, United States Full timeResponsibilities · : People · • Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives · • Establish and sustain that we recruit, hire, train, develop and retain quality as ...
-
Food Service Operations Manager
10 hours ago
Indianapolis Public Schools Indianapolis, United States Full timeJob Description · WHO WE ARE: · Indianapolis Public Schools (IPS) is a student-focused, innovative educational organization committed to academic excellence. Our mission is to empower and educate all students to think critically, creatively, and responsibly, to embrace diversit ...
-
LN Concerts, Operations Manager
1 week ago
Live Nation Worldwide, Inc. Indianapolis, United States Full timeTHE JOB · We are seeking a motivated and experienced individual to work with the Venue Management team. This position exercises overall responsibility for facility operations and physical plant, partnering with the leadership team in the market. This is an exempt role reporting ...
-
Operational Readiness Project Manager
2 weeks ago
Hamlyn Williams Indiana, United StatesThe Operational Readiness Project Manager is responsible for managing the delivery of operational readiness aspects of the facility. This role works in partnership with front line resources, leadership, and project stakeholders to ensure site deliverables to support startup are a ...
-
Operations Manager DC- Indianapolis, IN
3 weeks ago
DelMonte Hotel Group Indianapolis, United States Full timeLEGENDS · THE ROLE · Utilizing initiative and independent judgment closely with the COO in planning, directing and managing the day-to-day operations of the distribution center working to meet established KPIs, SLAs, and operational goals. The Operations Manager has accountabi ...
-
Senior Event Operations Manager
3 weeks ago
JW Marriott Indianapolis Indianapolis, United States· Summary: The Event Operations Manager reports to the Director of Event Operations, helping to oversee the leadership of the banquet associates and the execution of hotel meetings and events. · Responsibilities What You'll Do · * Act as the liaison between sales and the custome ...
Bench Operations Manager - Indianapolis, United States - MHG Hotels
Description
No matter whether a guest arrives weary from their travels or excited for a vacation, as a Bench Operations Manager, you and your team know what to do to make them feel at home.
They will appreciate the sparkling lobby, a warm welcome, and pristine guest room. As an Operations Manager, you will assist your General Manager in leading and inspire each team member to provide an exceptional guest experience.
Operating at a high level of excellence will ensure each guest will know you genuinely care about the quality of their stay, creating a customer for life.
Our Bench Operations Managers makes a difference by:
As a Bench Operations Manager, you will:
To be a successful Bench Operations Manager, you need a professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Have natural instincts and insight for finding the best solution to unclear situations, issues, and problems.
Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of the audience.
Speak with others using clear and professional language, being direct, yet tactful. Must be available on days, nights, weekends, and holidays.
Clean professional appearance. Perform other reasonable job duties as requested by the General Manager.
Hotel management experience required, and hospitality degree preferred.
Minimum Requirements:
The Bench Operations Manager role requires standing, walking, and sitting for extended periods through shift. Requires the ability to read and visually verify information in a variety of formats (i.e., small print, computer). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.
Benefits Offered:
MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
If you are an individual with a disability and need assistance completing the online application, please call extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.