Customer Service Specialist - Milford, United States - Adam Vaillancourt Roofing and Construction

Description

Now offering a $1,000 sign-on bonus

Are you someone who loves being on the phone, works well individually or as part of a team, strives for excellence (not perfection), enjoys interacting with people, and comes in ready to crush your day We have a job for you.

OVERVIEW:
Adam Vaillancourt Roofing LLC is a successful and fast-growing local roofing company.

We are looking to expand our Contact Center by hiring an Account Specialist to manage customer inquiries, including scheduling appointments, customer service issues and questions.

To do well in this role you need to love serving people, have a great phone manner and follow processes to drive the best outcome for the customer and the business.

As part of our team, your primary duty will be to answer all incoming calls promptly, entering the customer's information in our database, scheduling appointments for our Sales Representatives to meet with customers, and tracking the results of customer appointments.

You will work closely with our other Account Specialists to support our Sales and Production Teams in serving our customers.

At Adam Vaillancourt Roofing, we Build More Than Roofs, we impact people. Not only our customers, but our employees and their families. It is our goal to provide a 5-Star roofing experience to all our customers.

When you work here, you will work for a company that lives and operates on these core values:

• Hungry
• Driven by a fire inside to work hard, smart and with intent and purpose.

• Excellence

• Deliver excellence by constant improvement in processes, efficiencies, and training

• Authentic

• Conduct ourselves with honesty and integrity. Take responsibility for our actions and deliver on commitments.

• Love for People

• Desire to help people by serving them with our hearts and to the best of our ability.

This is how we hire and make decisions for the business. If these values resonate with you, come, and join our team


MAIN DUTIES/RESPONSIBILITIES:

• Maintaining a positive, empathetic, and professional attitude toward customers always
• Schedule appointments for sales
• Making outbound customer assurance calls
• Responding promptly to customer inquiries
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Ensure customer satisfaction and provide professional customer support

SKILLS & EXPERIENCE


Qualifications:

• Experience in customer service and calltaking
• Proficiency in MS Office (MS Excel, MS PowerPoint, MS Word, MS Teams in particular)
• Excel experience a plus
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problemsolving skills
• Excellent written and verbal communication skills
• High School degree; general education degree, or equivalent.

Skills Desired:

• Have a professional phone manner, especially when dealing with stressed customers
• Excellent verbal and written communication
• Deal with clients, vendors, and other employees professionally
• Highly organized and efficient

Schedule:
We offer a flexible schedule during the week. On-call some weekends

Pay:
Up to $20.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Health insurance
• Onthejob training
• Paid time off
• Referral program

Experience level:

• 1 year

Weekly day range:

• Weekends as needed

Work setting:

• Call center
• Inperson
• Office

Work Location:
In person