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    Customer Care Account Representative - El Paso, United States - Intelogix Corporation

    Intelogix Corporation
    Intelogix Corporation El Paso, United States

    2 weeks ago

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    Description

    Overview


    InteLogix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

    Who we are:

    At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

    What's the Role About?

    If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you

    In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

    • Are you energetic, enthusiastic with an engaging personality?
    • Are you driven to deliver effective results while providing excellent customer service?
    • Do you have extraordinary communication skills?

    What's in it for YOU?

    • Paid Training
    • Medical, Dental, and Vision Insurance
    • Paid Time Off
    • Employee Discounts
    • Full-time, non-seasonal
    • Career Advancement
    • Early access to earned wages via PayActiv
      • Access up to 50% of earned wages (capped at $500 per pay period)
    • Salary Range: Up to $15.00/hour - pay is determined by scope of responsibility within the role, your experience, location and other job related factors

    Responsibilities

    • Serve as the primary point of contact for customers via phone
    • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
    • Maintain a thorough understanding of products, services and policies to effectively assist customers
    • Accurately document customer interactions and transactions across all tools/platforms
    • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
    • Strive to exceed customer satisfaction goals and performance metrics
    • Continuously seek opportunities to improve the customer experience and streamline processes
    • Stay updated on product knowledge and industry trends to better assist customers
    • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
      • Hours of Operation: Monday - Friday 7 AM to 7 PM Saturday 7 AM to 4 PM off Sundays

    Qualifications


    What We Look for in a Candidate:

    • Must be 18 years of age or older
    • High School Diploma or equivalent
    • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
    • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
    • Typing Assessment required
    • Superb attendance, so you can be there when our customers need us

    All job offers are contingent upon completion of drug screen and background check.

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