Customer Sales Guide - Houston, United States - DriveTime Automotive Group, Inc.

DriveTime Automotive Group, Inc.

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

What's Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation.

Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles.

Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us

That's Nice, But What's the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)
Responsible for being fully involved in sales and customer experience activities, both virtual and in-store. Performs various detailed tasks throughout the dealership such as preparing titles, loan documents and taking down payments. Takes customers on test drives, demonstrating vehicle features.

Is fully involved in sales and customer experience activities, both virtual and instore. This includes all forms of communication and paperwork prior to a customer visit as well as inperson to provide solutions and complete the purchase.
Partner with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs.
Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations.
Understands and executes company directives, initiatives, and expectations.
Making phone calls, scheduling appointments, answering questions and educating potential customers about their options.
Collaborating with team members to reach sales targets.
Opening/closing the dealership when needed.

Knowledge, Skills and Abilities (The Good Stuff)

Professional and persuasive communication skills; must have the
ability to ask for the sale and handle customer requests.

-
Required; at times to work a flexible schedule including early mornings, evenings and Saturdays .

Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information.
Must execute the highest
attention to detail when assisting with the sale processes.
Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes:

Phase 1:
Customer Engagement and Experience

Phase 2:
Inventory Management and Dealership Workflow/Operations

Phase 3:
Titles, Loans and Vehicle Processes

Must
practice strict discretion when dealing with sensitive information and account information.
Must be comfortable
operating and parking vehicles on and off the lot.
Must be able to
work autonomously and take ownership on assigned tasks.
Must assure the highest level of
customer experience and satisfaction.

Requirements (a.k.a. What You Need to Get the Job Done)
-
Associate or bachelor's degree, or equivalent amount of relative work experience
:

-
3+ years of related work experience such as customer service, sales, or retail industry.
-
Valid driver's license and acceptable driving record for the previous 3 years.

Must be at least 18 years of age.
Ability to pass a drug test and a background check.

So What About the Perks? Perks matter
-
Medical, dental, and vision, oh my DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
-
But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
-
Growth Opportunities. You grow, I grow, we all grow But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
-
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
-
Wellness Program. Health is wealth This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities
-
Gratitude is Green. We offer competitive pay across the organization, because, wellmoney matters
-
Consistent Work Schedule. We are strong believers in work/life balance. We're closed on Sundays to give our employees valued time with family and friends.
-
Teamwork, Makes the Dream Work. Be part of a winning team and get winning results. Monthly bonus share, sales contests, and other perks to recognize