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- Ability to work independently: plan, organize, and handle multiple priorities in a case management/caseload setting.
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- Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications.
- Demonstrated strong and effective listening and negotiating skills combined with outstanding written and oral communications.
- Demonstrated skills in performing basic mathematical computations.
- Ability to work in a considerate and respectful way as a team member to set, clarify and achieve team goals.
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Support Enforcement Specialist - Fairfax, United States - State of Virginia
Description
Title:
Support Enforcement Specialist - Fairfax (W2159)
State Role
Title:
Prog. Admin. Specialist I
Hiring Range:
$46,603 - $52,000, (salary commensurate with experience)
Pay Band: 4
Agency:
Department of Social Services
Location:
DCSE NORTHERN VIRGINIA
Agency Website:
Recruitment Type:
General Public - G
Job Duties
NOTE:
This position is not 100% telework - it will require in office work and court appearances.
This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy.
The Virginia Department of Social Services (VDSS) engages families for success.Its Division of Child Support Enforcement (DCSE) manages 285,442 cases to ensure that child support payments of $703 million per year reach families across the Commonwealth.
Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.
The Support Enforcement Specialist (SES) serves as program agent for assigned child support cases, engaging families to ensure the financial and family support they need to grow and thrive.
Duties in this position may include:
* locating non-custodial parents
* working with other state and country child support agencies
* establishing paternity
* determining and assessing child support obligations and health care coverage
* ensuring parents comply with child and/or medical support orders through a number of administrative and judicial enforcement actions
* providing testimony in court proceedings when required
* connecting parents with resources and partners that support their ability to be self- sufficient and active participants in their child lives
The SES position manages a large caseload equal in volume and complexity and draws on a wide range of case management and communication skills to influence noncustodial and custodial parents toward supporting their children.
The ideal candidate enjoys:
* delivering a high level of customer service while maximizing payment collection efforts and addressing other customer service inquiries
* handling sensitive case information (legal, financial, medical and other personal circumstances)
* researching, analyzing and following up on accounts to verify established protocols have been achieved
* interacting with customer to resolve their challenges and questions using multiple communication channels
* developing effective partnerships within and across teams that create a culture of continuous support for each other and customers
* the challenge of building strong relationships through proactively calling customers who may be evading or distrust the child support system
* a high-volume and detail-oriented role where multiple conflicting priorities are consistently part of the daily workload.
The Division of Child Support Enforcement offers an interactive team setting, where staff receive structured training, and the benefit of on-the-job coaching.
Support Enforcement Specialist are given the tools to develop the competence and independence to successfully meet the challenges of engaging this fast paced, performance driven environment.
VDSS engages its employees for success offering comprehensive pay and employee benefits, development, and unique job and career opportunities in public service.
Minimum Qualifications
Working experience in gathering and organizing client documentation to process financial transactions and/or account reconciliation.
Knowledge of and/or working experience in legal processes, to include preparing legal documents and providing court testimony.
Bilingual, (English and Spanish)
Working experience in child support enforcement.
Where "working experience" is listed in an additional consideration above, prefer recent working experience to ensure relevance to current technology, work practices and methods, and familiarity with current laws, regulations, policies and procedures.
Where "working experience" is listed in an additional consideration above, prefer jobs whose duties show that the "working experience" was a primary purpose of employment.
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
NOTE:
This position is not 100% telework and will require court appearances.
This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy.
Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (PageUp) employment site no later than 11:55 p.m.
Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement.
The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.
VDSS does not provide sponsorship.
VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.
Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the "Virginia Jobs" (PageUp) employment site when you apply.
Name:
Division of Human Resources
Phone:
(applications/resumes or any other supporting documents are not accepted)
Email:
(applications/resumes or any other supporting documents are not accepted)
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link:Career Pathways for Individuals with Disabilities, or call DARS at , or DBVI at
