Springdale - Site IT Analyst IV - PPG Industries

PPG Industries Springdale, United States

Found in: Lensa US 4 C2 - 6 days ago

Description

As the Site IT Support (SIS) Analyst you are business, function, or process specialists and can be technology generalists or specialists. Clearly express ideas, risks both verbally and written, in a positive manner to their supervisor and team members, and business stakeholders. Effective in communicating status to the team. Demonstrates confidence and listening to confirm understanding of the customer needs to support the deliverable. You will act within well-defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes. You will report to the IT Manager.

Key Responsibilities

Entry level position - Small Site(s) within country - day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision
Onsite Technology Support provides in-person assistance to employee end users including: Respond to telephone calls, emails, and personnel requests for technical support.
Provide support to end users on a variety of issues. Identify, resolves technical problems.
Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network.
Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups or with vendors to resolve problems.
Acquire, installing, and upgrading PC components and software and planning for/responding to service outages and other problems.
Perform pro-active monitoring of PPG's computer systems through appropriate tools.
Document, tracks, and monitors problems to ensure resolutions

Qualifications

A 4-year degree in Computer Science, Engineering, or related discipline.
Strong interaction skills specifically listening, providing guidance,
Able to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
Follow company standards and apply policies.
Ability to document operations procedures
Availability to work rotating shifts and holidays
A Fluency in English
Valid Driving license (B)

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

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