Store Supervisor - Carver, United States - Northgate Resorts Jellystone Park

Northgate Resorts Jellystone Park

Verified Company

Carver, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests - memories that will last a lifetime We don't do this as individuals, but as a passionate team that cares about making a difference in our guests' lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The
Store Supervisor (age 18+) is responsible for supervising the daily directives of our camp store department. This is a
SEASONAL, full-time position and reports to the Assistant General Manager.

_DUTIES & RESPONSIBILITIES_
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Administrative Duties and Responsibilities:

Responds to and/or resolves guest complaints as appropriate or escalates park/guest feedback to management as appropriate
Follow the directives of the AGM as needed to maintain a safe and professional environment for employees and park guests
Assist with the research and identification of vendors and merchandise for the store.
Assist in checking in all merchandise, entering it into the POS, and complete required reports promptly and accurately.
Order merchandise of any type with the approval by the AGM prior to vendor submission.
Schedule staff, monitors payroll, and maintains compliance with a payroll budget
Conduct daily standup meetings to prioritize the days requirements with the assigned shift staff
Participate in the recruitment process and selection of talent for the store department
Participate in the development and execution of the training of new employees as well as the ongoing training of all staff members

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Daily Responsibilities:

Supervise and motivate a team of store clerks
Provide coaching around performance and customer engagement skills
Ensure store is clean, neat, organized, and wellstocked
Order and maintains an inventory of store merchandise in an organized and efficient manner
Ensure that all employees conform to a 40hour work week.
Monitor cash drawers and ensures cash handling procedures are followed and charge to site transactions are paid in full

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Other Essential Duties:

Collaborate with park and home office departments
Coordinate and oversee various projects from start to finish
Respond to guest inquiries using the company's service recovery guidelines
Utilize and learns the reservation system for daily planning
Participate in other projects and activities as assigned

_EDUCATION/TRAINING/EXPERIENCE_

Customer service experience required
Experience in hospitality and leadership preferred

_QUALIFICATIONS/REQUIREMENTS_

Basic computer skills
Strong organizational, motivational, and leadership skills
Excellent communication, customer service, and problemsolving skills
Strong attention to detail, speed, and accuracy
Ability to multitask and work in a fastpaced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with mínimal supervision
Strong verbal communication skills

_ESSENTIAL PHYSICAL DEMANDS_

Able to lift up to 50 pounds
Must be able to remain in a stationary position
Regularly move throughout the store
Continuously climb, balance, stoop, kneel, bend, crouch and crawl
Able to manipulate fingers, hands, and arms to reach, carry and lift
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program._

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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._