Data Center Technician - Santa Clara, United States - EOS IT Solutions

Description

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:
We are seeking a dedicated and skilled Infrastructure Technician to join our infrastructure engineering team.

The ideal candidate will be responsible for the installation, service, maintenance, repair, and alteration of low voltage category cabling, communications cabling, and other various low voltage cabling systems.

While expertise in fiber is preferred, the primary focus of this position will be on racking and stacking equipment in data centers, ensuring proper installation and physical connectivity.

The role includes delivering sustainable and repeatable solutions and processes always with an eye on improvement and adhering to production, safety, and quality standards.

WHAT YOU'LL DO:
Install, service, and maintain low voltage category cabling and communications cabling.
Pull cables, rack and stack equipment, and assist with cable management tasks within the infrastructure.
Clean fiber and copper connections and perform basic troubleshooting.
Follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
Operate work ticket systems and interfaces for infrastructure management.
Read and validate port maps, and perform basic troubleshooting.
Conduct power distribution and cable management tasks within the infrastructure.
Coordinate with other team members to ensure efficient project and work order completion.
Follow company procedures and safety regulations, providing necessary information to operations management.
Complete necessary documentation in written and electronic formats according to company standards.
Maintain equipment and supplies inventory as required.
Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements (SLAs).
Escalate complex technical issues to senior team members as needed.
Conduct Service Swaps of live networking devices.

TEAMWORK:
Attend meetings, workshops, training, and seminars to gather information required to perform job functions.
Collaborate with team members to achieve performance targets established by leadership.
Step in for the Lead Field Technician on a short-term basis, as needed.
Suggest process improvements to enhance efficiency and service quality.

WHAT YOU NEED TO SUCCEED:
Associate degree or certification in a technology services/technical discipline, or equivalent work experience.
2+ years of experience in installing, servicing, and maintaining low voltage cable infrastructure systems.
Proven ability to install, terminate, and test low voltage cables.
Familiarity with industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
Industry and manufacturer-specific certifications preferred (e.g., BICSI TECH, Corning TS-LAN500).
Strong customer/client service orientation with effective communication and interpersonal skills.
Valid driver's license and ability to safely drive company vehicles.

PHYSICAL REQUIREMENTS:
Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
Three-dimensional vision, ability to judge distances and spatial relationships.
Ability to identify colors and give and receive information through speaking and listening skills.
Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend

ADDITIONAL INFORMATION:

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Will you now or in the future require sponsorship for employment with EOS?

• Are you legally authorized to work in the country where this position is located without sponsorship?
• Do you have valid work authorization documents?
• What are your salary requirements for this job?

Are you located within a commutable distance of San Francisco, CA?

• For government reporting purposes, we ask candidates to respond to the below self identification survey.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in EOS 's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in EOS 's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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