Customer Service Rep - Tucson, United States - First American Financial Corporation

First American Financial Corporation

Verified Company

Tucson, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who We Are:

What We Do:

Customer Service Representatives may be found in service-related call center or non-call center environments.

Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies.

What You'll Do

Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.
Maintains and creates logs, reports, records, and files.
Investigates, coordinates, and tracks a wide range of customer issues and problems.
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers.
Other duties as assigned

WHAT YOU'LL BRING

High School diploma or equivalent required
Generally, has 2+ years of generally related customer service experience
General knowledge of assigned area's products and customer service activities.
Proficient MS Office skills
Strong verbal and written skills
Customer Service skill including adaptability, attention to detail, patience, and problem solving.

What We Offer:

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success.

We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.