Jobs
>
Chicago

    Night Desk Clerk - Chicago, United States - Virgin Hotels Chicago

    Virgin Hotels Chicago
    Virgin Hotels Chicago Chicago, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Who we are:

    We love what we do and what we do is important We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest.

    Your mission:

    Should you choose to accept it...

    We want someone who thinks outside the box. Our Belief Statement starts with "We love what we do and what we do is important." Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn't a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service. Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach. Making sure the night audit system process is run successfully and proper reports are distributed. Being fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better. Acting as the point person for guests and staff overnight.

    The Nitty-Gritty:

    What exactly you will be doing...

    In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide "out of this world" customer service experience for our guests

    • Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
    • Maintain the Virgin "Tone of Voice," Culture & level of standards set forth by the management team.
    • Maintain complete knowledge of the following at all times:
      1. Hotel features/services, hours of operation.
      2. All room types, numbers, layout, décor, appointments & location.
      3. All room rates, special packages and promotions.
      4. Daily house count and expected arrivals/departures.
      5. Room availability status for any given day.
      6. Scheduled daily group activities.
    • Use excellent communication skills with guests, staff including verbal, written and body language.
    • Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
    • Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
    • Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
    • Adhere to the following cashiering procedures:
      1. Process allowances
      2. Make change for guests
      3. Post charges
      4. Settle Room accounts
      5. Run closing reports
      6. Count bank at end of shift
      7. Complete designated cashier reports
      8. Drop Receipts
      9. Secure Bank
    • Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
    • Obtain an assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
    • Be able to communicate timely and in a responsive manner via digital device.
    • Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
    • Ensure all guests questions & requests are completed & followed up on while executing fabulous guest service.
    • Be creative and think outside the box to create memorable experiences for our guests.
    • Work well on a team or independently while being accountable for work performed.
    • Take, record and relay messages accurately, completely and legibly.
    • Complete all items on the shift checklist.
    • Adhere to security procedures to ensure our guest's safety.
    • Handle all issues and concerns on the overnight shift and keep proper documentation of all important events.
    • Be a team player
    • Highly organized, anticipating needs and over delivering wherever possible.
    • Must be enthusiastic, passionate and possess a wicked sense of humor No wallflowers permitted

    What qualities are we looking for?

    You got skills? If you are able to perform the following, then you have come to the right place...

    • Ability to work a shift other than a day shift, such as pm, swing or overnight shift
    • Ability to work on weekends and holidays
    • Stand for periods of 8-10 hours
    • Input and access data in various computer systems.
    • Understand guest inquiries and provide clear, concise responses.
    • Work with others like a rock star, while constantly advocating for your guests.
    • Communicate clearly in verbal and written English.
    • Work cohesively with other departments and co-workers as part of a team.
    • Focus attention on details.
    • Maintain confidentiality of all guests and hotel information.
    • Maintain a neat, clean and well-groomed appearance per hotel standards.
    • Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties.
    • Adhere to hotel policies including but not limited to attendance, safety, behavior.

    #LI-onsite

  • Marriott International, Inc

    Front Desk Clerk

    3 days ago

    Marriott International, Inc Chicago, United States

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Marriott Marquis Chicago, 2121 South Prairie Avenue, Chicago, Illinois, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de ...

  • Thresholds

    Desk Clerk

    2 weeks ago

    Thresholds Chicago, United States

    HOP- Westside Safe Haven (WSH), is a 13-unit low-barrier housing program that provides on-site clinical supportive services for individuals experiencing homelessness with severe mental illness, who are often reluctant to access services and/or housing. Unhoused community members ...

  • Virgin Hotels Central Services LLC

    Desk Clerk

    4 days ago

    Virgin Hotels Central Services LLC Chicago, United States

    Job Description · Job DescriptionWho we are: · We love what we do and what we do is important We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, ...

  • University of Chicago

    On-Call Desk Clerk

    2 weeks ago

    University of Chicago Chicago, United States Part time

    Department​ · CSL Housing and Residence Life Operations 4 About the Department · ​ · The mission of Housing and Residence Life is to help develop and support inclusive communities that engage residents in exceptional living experiences within secure and well-maintained environ ...

  • Thresholds

    Desk Clerk

    2 weeks ago

    Thresholds Chicago, United States

    HOP- Westside Safe Haven (WSH), is a 13-unit low-barrier housing program that provides on-site clinical supportive services for individuals experiencing homelessness with severe mental illness, who are often reluctant to access services and/or housing. Unhoused community members ...

  • Marriott

    Front Desk Clerk

    1 day ago

    Marriott Chicago, United States

    Job Number · Job Category Rooms & Guest Services Operations · Location JW Marriott Chicago, 151 West Adams Street, Chicago, Illinois, United States · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Process all guest ch ...

  • Thresholds

    Desk Clerk

    2 weeks ago

    Thresholds Chicago, United States Full time

    You will greet, sign in, and provide excellent customer service to Thresholds clients, staff, and guests. As a central part of the location, you will build cordial relationships with the clients and contribute to a pleasant atmosphere in the building. Desk clerks also ensure safe ...

  • Virgin Hotels Chicago

    Desk Clerk

    3 days ago

    Virgin Hotels Chicago Chicago, United States Full time

    · Who We Are · We love what we do and what we do is important We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Th ...

  • The University of Chicago

    On-Call Desk Clerk

    1 week ago

    The University of Chicago Chicago, United States

    This job was posted by : For more information, please see: Department · CSL Housing and Residence Life Operations 4 · About the Department · The mission of Housing and Residence Life is to help develop and support inclusive communities that engage residents in exceptional livin ...

  • Marriott Hotels & Resorts

    Front Desk Clerk

    4 weeks ago

    Marriott Hotels & Resorts Chicago, United States

    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and dispu Clerk, Front Desk, Bell Staff ...

  • The University of Chicago

    On-Call Desk Clerk

    3 weeks ago

    The University of Chicago Chicago, United States

    Department · CSL Housing and Residence Life Operations 4 · About the Department · The mission of Housing and Residence Life is to help develop and support inclusive communities that engage residents in exceptional living experiences within secure and well-maintained environments ...

  • Perio Implant Chicago

    Front Desk Clerk

    2 weeks ago

    Perio Implant Chicago Chicago, United States Full time

    We are looking for a front desk clerk/staff for our specialty dental practice. · Job duties include, but are not limited to: Greeting patients. · Answering phone calls. · Scheduling patients. · Collecting money. · Processing dental insurance forms. · Reviewing treatment plans wi ...

  • Marriott

    Front Desk Clerk

    3 days ago

    Marriott Chicago, United States

    Job Number · Job Category Rooms & Guest Services Operations · Location JW Marriott Chicago, 151 West Adams Street, Chicago, Illinois, United States · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Process all guest ch ...

  • Marriott International Inc

    Front Desk Clerk

    1 week ago

    Marriott International Inc Chicago, United States

    Job Description · POSITION SUMMARY · Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late a ...

  • Marriott International Inc

    Front Desk Clerk

    3 weeks ago

    Marriott International Inc Chicago, United States

    Job Number · Job Category Rooms & Guest Services Operations · Location JW Marriott Chicago, 151 West Adams Street, Chicago, Illinois, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Pr ...

  • Marriott

    Front Desk Clerk

    3 weeks ago

    Marriott Chicago, United States

    Marriott Hotels - 151 West Adams Street [Guest Service Agent / Customer Service Rep] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to kno ...

  • Virgin Hotels

    Night Desk Clerk

    2 weeks ago

    Virgin Hotels Chicago, United States

    Who we are: · We love what we do and what we do is important We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. There ...

  • Marriott

    Front Desk Clerk

    1 week ago

    Marriott Chicago, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Chicago, 151 West Adams Street, Chicago, Illinois, United States · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · **POSITION ...

  • Marriott International Inc

    Front Desk Clerk

    1 week ago

    Marriott International Inc Chicago, United States

    Job Number · Job Category Rooms & Guest Services Operations · Location JW Marriott Chicago, 151 West Adams Street, Chicago, Illinois, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Pr ...

  • Marriott Marquis Chicago

    Front Desk Clerk

    4 weeks ago

    Marriott Marquis Chicago Chicago, United States Full time

    Job Number · Job Category Rooms & Guest Services Operations · Location Marriott Marquis Chicago, 2121 South Prairie Avenue, Chicago, Illinois, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Position Summary · ...