Content Analyst - Phoenix, United States - CALERO

CALERO

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

The Content Analyst will monitor and address missing invoices, working with vendors to ensure all invoices are addressed in preparation for go-live.

Also responsible for resolving issues and escalations regarding media type, media delivery, missing media.

Responsibilities:

Establish access to billing data, whether direct access, LOA etc.
Issue Letter of Authorization to vendors
Determine media to use for best solution for client, Calero and vendor
Establish electronic data feeds
Redirect paper invoices
Set electronically available invoices to paperless
Load invoices per client requirements in preparation for GL coding and cost allocations
Work with invoice acquisition tool to move invoice feeds from test to production
Manage and triage client and vendor communications during the onboarding process
Provide onboarding status update at weekly client implementation meeting
Review data against existing readers / handlers
Submit reader / handler request
Validate and test reader / handler
Configure vendor accounts in the tool
Gather and provide documentation and test data for the development of new readers and verify the new readers once they are developed
Test changes / enhancements to existing readers
Collate and load vendor contracts into the tool
Know and understand the differences in Telco media (EDI, CABS, CD Media) to insure the clients' needs are being met in regards to level detail, data availability, bill cycle date, bill consolidation and missing bill volume
Understand and read the various formats of data provided for troubleshooting issues (ex., confirming inclusion or exclusion of data)
Ensures maximization of the invoice loading process by evaluating and identifying the need for new readers to automate invoice loading
Review implementation workbook information received from client for completeness and convert to Professional Services Implementation tracker
Determine target method of delivery for each invoice on the implementation
Set up client communication and system infrastructure
Establish electronic data feeds
Collate information within implementation tracker
Create required instances (e.g. CMT / IMS)
Document handover information for transition to Service Operations

Education:

University /Bachelor's degree and/or related experience
A combination of education and experience will be considered

Experience and Training:

Minimum one (1) years experience with Calero products and services or similar software
Excellent customer service skills
Attention to detail
Agility to fast paced environment
Ability to prioritize and manage multiple responsibilities
Demonstrates a sense of urgency and ability to meet deadlines

Technical Knowledge:

Basic knowledge and experience with the following technologies:
Microsoft SQL
Microsoft Excel
Microsoft Windows

BENEFITS

Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, 401k
Competitive Family Care Leave Package
Team Building Budget and Employee Events
Office Drinks, Snacks, Coffee etc.
Volunteer Day
Flexible PTO
Development Training Budget

**Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.