Inside Sales Representative - Glendale, United States - Emser Tile

Emser Tile

Verified Company

Glendale, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary

Inside Sales Representative - Glendale, AZ

Emser Tile and Natural Stone, the nationwide supplier of high-quality floor covering products servicing world-leading retailers, builders and contractors seeks an experienced Customer Service professional for our Local Branch.

Key Responsibilities

Drive all contractor business in branch
Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and serviceoriented environment
Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel
Customer facing service and is the first pointofcontact between the client and Emser
Have extensive product knowledge and overview
Understand and be able to explain Emsers brand identity, competitive differentiation, and product philosophy
Assist customers at the counter alongside the Customer Support Representative
Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential
Develop and implement plans for longer term sales cycles
Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
Participate in sample design and creation when needed
Provide samples to trade accounts, referrals and walkin clientele; partner with Branch Management on occasional needs to implement sample setup per Company merchandising and marketing standards for small trade account requests
Build sales in branch by explaining product knowledge to customers and identifying their needs

Qualifications (Knowledge/Skills/Abilities/Experience)

3 plus years of sales and customer facing experience
Strong communication and writing skills
Uphold professional appearance
Ability to build relationships with contractors in the branch
Understand and decipher sales metrics and reports
Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet
Comfortable in a fastpaced, high stress environment
JD Edwards experience (preferred, but not required)

Working conditions (Branch/DC Positions)

Work in enclosed offices, partially enclosed warehouse spaces
Branch showroom where the Branch ISR will make sales calls, service calls and maintain product displays
Work the day shift from Tuesday Saturday to support business needs.

Physical requirements (Branch/DC Positions)

Stand, use hands, and reach with hands and arms
Walk, stoop, kneel, crouch, or crawl
Sit, climb or balance
Lift and/or move up to 50 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus

- ability to speak and hear; ability to visually detect product color and shading variation

Occasional driving both in short and long distance trips for meetings/ training, client appointments in a personally owned vehicle and potentially a Company or rented delivery vehicle, at Managements direction

- routine set up of samples and displays
- ability to operate sample making equipment.

Pay:
$ $25.00 per hour

Benefits: