Employee Tourist Information - Fairmount, MD, United States - Diamond Dynamics
Description
The Fairmount, MD Department of Culture, Tourism, and Marketing in Rosenstadt Forst (Lausitz) is currently seeking a full-time, permanent Tourist Information Employee (m/f/d) to join our team.
Responsibilities include:
- Operating the tourist information center and guest services (including providing information, customer service and support, managing group tours, acquiring and selling products) including cash management, inventory, and accounting
- Assisting with planning and implementing tourism product development and coordination (including product policy and design, creating package deals, and producing a sales guide)
- Coordinating and managing bookings (including inquiries, creating offers, coordinating tour guides, confirming reservations, invoicing, and accounting)
- Operating a booking and reservation system, including ticketing for events in the city of Forst (Lausitz) and external organizers
- Collaborating with tourism organizations and partners
- Participating in presentations, conferences, and trade shows
- Maintaining event databases, calendars, and website content
- Creating status reports and statistics
- Preparing, organizing, and participating in city events
Requirements:
- Commercial education in tourism (travel agent or tourism specialist, tourism business administrator, degree in tourism management, or equivalent)
- Professional experience in tourism sales/marketing and customer service/front office
- Knowledge of tourism organizations and structures
- Proficient in PC (MS Office) and internet use
- Basic knowledge of travel and tourism law
- Good English and Polish language skills
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