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Olympia

    District Manager - Olympia, United States - Ambrosia QSR

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    Description

    Reports to:
    Director of Operations

    FLSA status type:
    Exempt Salary

    Direct Reports:
    Restaurant General Managers

    District Manager

    Position Overview

    Ambrosia QSR District Managers oversee a single district (made up of 5+ restaurants) in a designated region.

    They assume many roles, including but not limited to managing facility maintenance, vendor relations, budgets, employee and customer relations, human resources, operational excellence, accounting, and safety.

    District Managers must have open availability, work full-time, can develop people, a high level of accountability, good organizational and communication skills.

    This job is a full-time position responsible for the daily implementation and execution of guest service, food safety, and quality control as well as other policies and procedures that result in driving sales and profits in individual restaurants.

    District Managers develop leaders and coach managers to grow their skills and improve restaurant/district performance.

    They should act like owners, setting goals and plans to achieve them with specific timelines for both themselves and the restaurant general managers.

    The following is a list of some of the responsibilities and is not intended to describe all the duties this position may perform.

    Job Responsibilities

    People


    • Lead with strength and optimism despite challenges and manage well under pressure.
    • Monitor staffing and develop leaders throughout the region.
    • Manage restaurant general manager performance to ensure objectives are achieved.
    • Develop a flexible workforce with the skills required for company growth.
    • Regularly conduct performance appraisals on direct reports; give regular direct feedback to improve results.
    • Focus on retention and minimize turnover within company goals.
    Performance


    • Be creative, innovative, and progressive; be a good problem solver.
    • Visit restaurants to validate that both employees and guests are enjoying an environment that represents the companys cultural foundations of energy, engagement, and empathy.
    • Know each trade area so that decisions can be made relevant to the needs of the guests and community.
    • Be committed to interacting with restaurant management on a regular basis.
    • Plan, coordinate, train, and implement new directives, initiatives, and product offerings.
    • Make day to day decisions based on the needs of the business.
    • Implement and follow up on policies, procedures, and behaviors to ensure a safe and positive work environment at all levels of the operations.
    • Have knowledge of and ability to conform to applicable laws, rules, and regulations.
    • Be aware of operational and industry changes so that the company remains relevant.
    • Be competent and knowledgeable in operations, policies, and procedures.
    • Be capable of seeing the big picture while still being detail oriented.
    • Maintain good working relationships with vendors, which include accountability and mutual respect.
    • Other duties as assigned.
    Profitability


    • Collect and analyze company data and make decisions that profitably drive positive business outcomes.
    • Control labor and food costs as per company direction and with integrity.
    • Participate in annual budgeting process for their district.
    • Effectively mitigate human resource risk related to all applicable employment laws.
    • Make timely decisions related to repairs and maintenance that are cost effective and at the same time ensure the safety of the team and guests.
    Qualifications and Skills


    • Authorized to work in the United States.
    • Pass a background check upon hire/promotion and have a valid driver license.
    • Excel in communication both verbal and written, in a clear concise manner.
    • Willing to demonstrate personal responsibility and treat others with how you would like to be treated.
    • Take pride in work and lead with energy, empathy, and engagement.
    • Engaged in hands-on leadership with a strong focus on growth and development of people.
    • Show strength in managing time and meeting deadlines.
    • Be able to work with, coach, and develop a diverse group of people from different backgrounds and with varying strengths.
    • Ability to travel up to 50% or more of the time depending on the needs of the business and must have reliable transportation, valid drivers license and all state required insurances.
    • Maintains a home office space to work that allows for productivity and professionalism.
    • Maintains a working cell phone and can effectively communicate via text, phone calls and emails.
    Education and Work Experience


    • High School diploma or equivalent required.
    • College degree in business or related field preferred.
    • Minimum of 5+ years of multi-unit experience in restaurant/retail operations and financial administration or like position required.
    • High degree of computer proficiency (Microsoft 360) with back of the house restaurant and point of sale systems and relevant software applications required.
    • Validate Serve Safe and Sexual Harassment Certificates required.
    Necessary Tools and Equipment


    • Restaurant Equipment includes:


    Hot kitchen equipment including but not limited to; toasters, broilers, fryers, steam tables, warming units, ovens, and microwaves (safety equipment is provided and required to be worn when working with designated equipment).

    Slicers, choppers, and corers (cutting gloves are provided and required to be worn when working with specified equipment).

    Beverage equipment:
    soda machines, shake machines and mixers, coffee makers and blenders for specialty beverages.

    POS systems; cash registers, time keeping equipment, back office computer with Windows 10 operating system and fax machines.
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