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    customer service - Oklahoma City, United States - Mathis Brothers

    Mathis Brothers
    Mathis Brothers Oklahoma City, United States

    3 weeks ago

    Default job background
    Description
    Pay: $14-$17

    Schedule: Needing Open Availability (able to work nights and weekends) on a rotating schedule. Hours of operation are Monday-Saturday 8 AM-10 PM and Sunday 10 AM- 9 PM.

    EXAMPLE OF WORK PERFORMED FOR CUSTOMER SERVICE
    • Work with customers who come to the Customer Service office
    • Provide timely and accurate information to customers requests and concerns
    • Assist customers, sales, and delivery drivers with purchases
    • Inbound calls and face to face interaction with customers regarding warranties and returns
    • Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
    • Flows up with factory on outstanding service orders to update status
    • Works non-sellable report to eliminate items waiting on parts
    • Partner with sales associates to meet and exceed customer service expectations
    • Ability to organize and manage multiple priorities
    • Maintain the office appearance by keeping everything neat and clean; file the daily invoices.
    Perks that come with the job as Customer Service
    • Fun work environment
    • Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program
    • Paid Vacation
    • Employee Discounts 10%
    EMPLOYEE STANDARDS FOR CUSTOMER SERVICE: Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in an upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems.

    PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

    Heavy Work: Lifting up to 20 lbs occasionally.

    Work Environment: Indoor climate-controlled environment.

    Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

    **Non Safety Sensitive Position**
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