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    Mortgage Loan Processor - Richmond, United States - StraussGroup

    StraussGroup
    StraussGroup Richmond, United States

    3 weeks ago

    Default job background
    Description

    *No prior mortgage experience is required for this opportunity*

    As a loan processor, your customer service acumen and financial background will allow you to help families purchase high-quality homes in your community. Youll act as a liaison between the borrower, sales team, and underwriting department to ensure a helpful and friendly home buying experience.

    Primary Responsibilities

    • Maintain frequent communication while providing exceptional customer service to homebuyers, branch personnel, and the homebuilding divisions throughout the entire loan process
    • Manage multiple loan files
    • Collect and record customer information in a timely manner to ensure timely processing of compliant mortgage loan files
    • Ensure accuracy and completeness of each loan file processed prior to passing to the closing department
    • Follow up on submitted loans and/or pended loans
    • Coordinate closing paperwork and tasks, as required
    • Remain knowledgeable in all loan programs and guidelines as well as company approved Broker options

    Qualifications

    • Excellent customer service skills
    • Strong organization skills, attention to detail, and ability to multi-task
    • Strong oral and written communication skills
    • Bachelor's degree, preferred
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