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    Service Advisor - Jacksonville, FL, United States - Asbury

    Asbury
    Asbury Jacksonville, FL, United States

    2 weeks ago

    Default job background
    Description
    Coggin is part of Asbury Automotive Group (


    NYSE:
    ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.

    We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners.

    Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer.

    Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

    Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.

    We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience. The Service Advisor is the face of the dealership for service customers.

    It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements.

    In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.


    • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
    • Answer incoming service calls
    • Maintain and schedule service appointments
    • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
    • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
    • Must be able to manage in a fast paced work environment with limited supervision
    • Must have great customer service, phone and computer skills
    • Previous automotive Service Advisor experience heavily preferred
    • Paid holidays & paid time off
    • Deferred Holiday Pay Match
    • Paid training
    • Stock Awards(select management and front-line team member's eligible

    Insurance / Retirement:

    Insurance:
    medical, vision, dental, accident, critical illness and hospital indemnity plans


    • Up to 12 weeks paid pregnancy leave (disability leave)
    • Flex spending accounts (tax free)
    • Short-term and Long-term disability plans
    • Digital career path tool to assist with career development
    • Continuous training through Asbury's Internal Learning Management System
    Professional growth and development opportunities Additional advantages:


    • Student loan relief resources
    • Employee assistance program
    • Employee discounts on parts and service repairs
    • Scholarship awards
    • Opportunities to join our community service initiatives, which includes paid volunteer hours
    • Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.
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