Assistant Front Office Manager - King of Prussia, United States - Sheraton Valley Forge

Sheraton Valley Forge
Sheraton Valley Forge
Verified Company
King of Prussia, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

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Must Have HOTEL EXPERIENCE


We are a Marriott Franchise property that is seeking someone who is interested in working hard and finding continuous opportunities to learn and grow on the job each day.

We are looking for someone who is looking to build a career in the hospitality industry.


Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with company core values
  • Manage the Desk, Bell and Audit
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Director of Front Office
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Wurzak Hotel Group and brandspecific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regard to cleanliness and appearance.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.
  • Lightspeed Experience is preferred

Who We Are:

Wurzak Hotel Group is a leader in vertically-integrated hospitality, and we've successfully developed and managed a growing portfolio of top tier branded assets throughout some of the most pivotal moments in the last three decades
- proving our position as one of the industry's premier hotel investment groups. We are a premium hotel portfolio and a great core management team, with hotels currently under construction and robust acquisition pipeline, looking to build out our above-property support functions.


Mission Statement:

To deliver memorable experiences and create meaningful moments in the lives of our guests and team members.


Qualifications:

  • 2 years leadership (supervisory/management) experience in a hotel or country club required
  • Must understand leadership experience
  • Knowledge of PMS system helpful

What We Offer:

PTO and Holiday Pay

401K, with Employee Match

Competitive Wages

Health Benefits after 60 Days of Employment

Employee Recognition Luncheons

Employee Dining Room - Complimentary Meal

Marriott Employee Room Discounts
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