Bartender - Rising Tide - Cape Canaveral, United States - Canaveral Hospitality

Description

With the exception of those hired with the temporary/seasonal designation, all team members are employed under the Variable Hours designation. Actual hours worked will be averaged after the first year of consecutive employment in position to determine each member's FT or PT status going forward.

ROLE PURPOSE

The Bartender at RISING TIDE tap & table is a key contributor to the guest experience - personifying our brand promise.

All actions by this individuals in this position should represent the brand principles - "Crafted, Crave-able, Gather Round & Share, Big Hearted and Travel & Guide." Our people set themselves apart through Confidence, Knowledge, Our Place in the Community and an unyielding Drive to Engage with our Guests.

Knowledgably serves the craft beer selection, wines, and accurately mixes alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Greets guests within 2 minutes and maintains a warm and welcoming atmosphere.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Properly and promptly prepare, garnish, and serve drinks to Guests.
• Engages with Guests by providing information and samples of signature products, especially the craft beer selections.
• If the Guest is ordering food, sets up the Guest with place setting, follows same service protocol as Server, and coordinates food delivery with Food Runner.
• Knows the menu & chalkboard to make appropriate beverage and food recommendations.
• Highlights craft beer/wine/specialty drinks/after dinner drinks/deserts and upsells when appropriate.
• Keeps a clean, organized bar area and provides place settings to guests when food is ordered.
• Creates a seamless experience by reading each Guest's needs and providing all necessary items condiments, plates, etc.
• Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests. Processes payments for guests in an accurate and timely manner
• Remains actively engaged with guests and the business behind the bar.
• Communicates, coordinates and partners with fellow Bartenders, Barback if assigned, and MOD to cover any need to leave bar area for an extended period of time.
• Builds Guests count by role modeling the brand and building a regular clientele.
• Strictly adheres to responsible alcohol service standards and can proactively and successfully deal with signs of intoxication with a Guest when necessary.

MEASURES OF SUCCESS

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Possesses, and continues to expand, solid base of craft beer, beverage and food knowledge
• Guest and team member feedback on quality of service, productivity, relationships and partnership (minimum standards to be set by internal metrics)
• Keeping a clean and presentable Bar area
• 100% Recipe adherence
• 100% Cash handling adherence per company policy

QUALIFICATION REQUIREMENTS

• Must be dressed neatly and wellgroomed in company approved dress code at all times
• Must be able to mix and/or serve drinks quickly and accurately in a fastpaced, high volume environment
• Must follow standards of Responsible Service of Alcohol
• Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
• Must be able to operate P.O.S. system, make change correctly and make credit card transactions
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to pass initial and annual validation
• Must be able to respond clearly to Guests' requests
• Must be able to hear well amongst loud background noise
• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
• Must be able to stand during entire shift
• Must be able to reach, bend, stoop, shake, stir and wipe
• Must be able to frequently immerse hands in hot water (every 5 minutes)

COMPETENCIES

EXPERT INSTIGATORS - Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.

• Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.
• Remembers the names and favorite drinks of regular Guests.
• Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.
• Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcome and appreciated.
• Makes the bar an attractive and exciting place to visit.
• Establishes a strong rapport with all Guests to create RT3 fans and repeat business.
• Able to read Guests needs and feelings and tailors their approach to match their mood.

COMMUNICATION - Creates an environment of ongoing, open, back-and-forth dialogue with c