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    branch manager - Columbus, United States - KEMBA Financial Credit Union

    KEMBA Financial Credit Union
    KEMBA Financial Credit Union Columbus, United States

    3 weeks ago

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    Description

    Title:
    Branch Manager


    Reports to:
    Director of Sales and Member Experience

    Supervises:
    Assistant Branch Manager, Concierge, Member Services Representative


    Status:
    Exempt

    Objective


    The Branch Manager is responsible for planning and directing all branch-related activities that affect the public relations and corporate image of the Credit Union.

    This high-contact sales and leadership position requires the ability to deal effectively with members and associates in person, by telephone and in writing along with the ability to work in a fast-paced and results-driven environment.

    Duties And Responsibilities

    Coordinate, supervise and effectively schedule the branch office staff and their daily activities in servicing the membership
    Assist members with any service or sales related activities to ensure they enhance the financial lives of the members they serve
    Lead, motivate, coach, and develop the sales staff
    Provide consistent and ongoing support to the sales staff
    Monitor sales activity of the Credit Union and administer sales incentive programs
    Maintain and improve the quality of the Credit Union's financial products and services
    Maintain employee time records and report any missed work, cash discrepancies or scheduled days off
    Ensure that security procedures are followed
    Develop a working knowledge of the Credit Union's data processing system
    Oversee the branch facility
    Develop thorough knowledge of lending and financial services
    Register with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintain and renew the registration in addition to completing related compliance training as directed by KEMBA
    Assist in other areas as directed by Credit Union management
    Develop an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
    On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
    Must be able to relate to other people beyond giving and receiving instructions:
    Can get along with coworkers or peers without exhibiting behavioral extremes
    Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
    Respond appropriately to criticism from a supervisor
    Cultivate and foster community and outside business relationships to grow and maintain current book of business. Manage and lead the branch's Select Employee Group (SEG) program by working closely with the companies that consider KEMBA their credit union

    Required Qualifications

    Undergraduate degree in Business or Finance or related education and experience
    Three to five years of managerial experience
    One to two years in a sales environment
    Strong organizational skills
    Professional demeanor
    Effective communication skills

    Desired Qualifications

    Previous experience in a branch management or assistant branch management capacity
    Teller and account assistance experience

    Physical Demands


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear.

    The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
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