-
Lead Customer Officer
3 weeks ago
Stretch Zone Reston, United StatesJob Description Job Description Benefits:Bonus based on performanceEmployee discountsFree uniformsOpportunity for advancementPaid time offTraining & developmentDo you want to work for one of the fastest growing health and wellness companies in the country?Do you like being a part ...
-
Lead Customer Officer
3 weeks ago
Stretch Zone - 1069 Vienna, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Employee discounts · Free uniforms · Opportunity for advancement · Paid time off · Training & development · Do you want to work for one of the fastest growing health and wellness companies in the country? · Do ...
-
Customer Support Officer
1 day ago
KBR Herndon, United States Full timeTitle: · Customer Support OfficerCommercial Support Officer · Herndon, VA · The Commercial Support Officer (CSO) provides strategic recommendations to the Project Manager as well as tactical, day-to-day support to the commercial business aspects of the project. The CSO is routine ...
-
Customer Interaction Officer New
3 weeks ago
บริษัท บาเซโลนา มอเตอร์ จำกัด Washington, United Statesรายละเอียดงาน · หน้าที่ความรับผิดชอบ · • โทรติดตามลูกค้าในทุกกิจกรรม ตามที่ทาง MKT&CRM มอบหมาย · • โทรติดตามลูกค้าในการสนับสนุนส่วนการขาย ส่วนบริการ ตามที่ MKT&CRM เห็นควรดําเนินการ · • โทรติดตามลูกค้าเพื่อ Follow up ข้อมูล ในการสนับสนุนส่วนงานทีม CRM กรณีมอบหมายเพิ่มติม · • โ ...
-
Project Manager
1 week ago
Cascade Innovations Fairfax, United StatesAbout the Company · At Fairfax, we offer digital solutions for parking management. We replace barriers, paper tickets, and parking discs with barrier-free parking and mobile payment options. In close collaboration with our customer base and business partners, we embrace the chall ...
-
Sales Assistant
1 week ago
Horizon Innovations Dranesville, United StatesFor our client in Bad Staffelstein, we are looking for you as a · Sales Assistant (m/f/d) · These are your tasks: · Provision, management and maintenance of all sales data in the system · Preparation of information and distribution to the sales team · Processing and creation of ...
-
Customer Service Security Officer
2 weeks ago
Securitas Inc. Chantilly, United StatesCustomer Service Security Officer · Wage: $18.00-$20.00/ hour · Part-time; Saturday & Sunday; 8 to 12 hours · Customer Service Skills · Security Experience · Access Control and Computer Skills · We help make your world a safer place. · Are you interested in being part of our Secu ...
-
Customer Experience and Office Administrator
1 week ago
(ISC)2 Alexandria, United StatesOverview · Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of ...
-
Customer Service Security Officer
4 days ago
Securitas Security Services USA Chantilly, United StatesCustomer Service Security Officer Wage: $18.00-$20.00/ hour Part-time; Saturday & Sunday; 8 to 12 hours Customer Service Skills Security Experience Access Control and Computer Skills We help make your world a safer place. Are you interested in being Security Officer, Customer Ser ...
-
Lead Customer Officer
3 weeks ago
Stretch Zone Ashburn, United StatesBenefits: · Bonus based on performance · Employee discounts · Free uniforms · Opportunity for advancement · Paid time off · Training & development · Do you want to work for one of the fastest growing health and wellness companies in the country? · Do you like being a part ...
-
Customs Officer
1 week ago
Nexus Innovations North Bethesda, MD, United States Freelance**For our renowned chemical client in North Bethesda, MD, we are looking for a Customs Clerk (m/f/d).** · **Your responsibilities:** · - Import/export processing · - Conducting and monitoring shipping procedures · - Creating export declarations and shipping documents · - Register ...
-
Customer Service Office Associate- Full Time
2 days ago
Sendik's Food Market Germantown, United States Full timeWhy Sendik's? · If you're motivated by fast-paced, team-focused, and customer-committed work, we want you You'll have the opportunity to do your very best every day with a company that champions extraordinary customer service and is dedicated to the community it serves. Be a part ...
-
Customer Service Representative
6 days ago
ROCS Grad Staffing Reston, United StatesResponsibilities of the Customer Service Representative: · Assists members and potential members with their telephone, online, and mobile requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that ...
-
Student Support Specialist
3 days ago
Commonwealth of Virginia Fairfax County, United StatesTitle: Student Support Specialist · Agency: Northern VA Community College · Location: Fairfax County - 059 · FLSA: Nonexempt · Hiring Range: $21/hr · Full Time or Part Time: Part Time · Job Description: · General Description: · The Student Support Specialist will serve as ...
-
Staff Operations Officer
6 days ago
00100 LEIDOS, INC. Reston, United States Full timeLeidos is seeking Staff Operations Officers to support a client's operational requirements in a challenging, fast paced environment located in the Washington Metropolitan Area. The positions require an active Top Secret/Sensitive Compartmented Information security clearance with ...
-
Senior Facilities Specialist TS/SCI with Poly
2 weeks ago
General Dynamics Information Technology Reston, United StatesSeize your opportunity to make a personal impact as a Senior Facilities Specialist will be the main focal point for coordinating all activities for our customer location related to facilities, logistics administration. GDIT is your place to make meaningful contributions to challe ...
-
Software Engineer
1 week ago
Platinum Talent Solutions Reston, United StatesJob Description - Graduate I.T. Engineer - No experience required · $65,500 base salary with additional bonus · Our client is a leading provider of cloud communications solutions. They help businesses across the globe to enhance their customer engagement and experience. · From ...
-
Financial Advisor
2 weeks ago
United Bank Inc Fairfax, United StatesSelect how often (in days) to receive an alert: · Create AlertThe Financial Advisor works in concert with the retail branch banking system in a geographically defined territory to provide comprehensive investment and insurance solutions for United Bank customers. An additional b ...
-
Intelligence Officer
2 weeks ago
Jacobs Fairfax, United StatesYour Impact: · Do you love building relationships, enabling intelligence operations, informing policy makers, and achieving a global impact? · Jacobs is seeking experienced and motivated Intelligence Community professionals to support a customer's operational requirements taking ...
-
Intelligence Officer
4 weeks ago
Jacobs Fairfax, United StatesYour Impact: Do you love building relationships, enabling intelligence operations, informing policy makers, and achieving a global impact? Jacobs is seeking experienced and motivated Intelligence Community professionals to support a customer's operational requirements taking on v ...
Lead Customer Officer - Reston, United States - Stretch Zone
Description
Job DescriptionJob Description
Benefits:
Bonus based on performance
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Do you want to work for one of the fastest growing health and wellness companies in the country?
Do you like being a part of a company that actually helps people achieve their goals?
Do you like a fast paced and upbeat work environment?
If you said YES, then Stretch Zone is the place for you.
We are looking for a Head of Customer Success to undertake and oversee a team that will handle all front desk duties and responsibilities of our 6 locations.
You will be responsible for the following:
Customer Engagement and Retention:
Implementing strategies to ensure timely agreement renewals by customers across all locations, focusing on reducing attrition rates.
You will also be responsible for evaluating and potentially introducing additional customer programs to complement existing initiatives like Flex Points, chalkboard acknowledgment, and gifts.
Active Member Outreach:
Proactively ensuring that all members are contacted to promote at least one stretch session per month, catering to their membership benefits unless prevented by illness or vacation.
This initiative is vital for maximizing member engagement and utilization of services.Outbound Communication:
Overseeing outbound communication efforts to ensure that our teams meet or exceed the monthly goals set for each studio in terms of new customer acquisition.
This includes managing the volume of outbound calls to achieve or surpass the target number of demos and customer interactions as established.
Inbound Communication Management:
Ensuring all forms of inbound communication, including calls, voicemails, texts, Google reviews, and emails, are addressed promptly and effectively to maintain high standards of customer service.
Customer Support:
Providing comprehensive assistance to customers, including resolving issues, collection processes, processing payments, fostering relationships, and identifying upselling opportunities when appropriate.
Training and Compliance:
Guaranteeing all studios adhere to Stretch Zones training schedule through quarterly virtual sessions, and ensuring staff compliance with timekeeping protocols.
Marketing and Communication:
Managing the execution of email campaigns, social media posts (SOCI), and the display of up-to-date marketing materials in every studio to support brand visibility and customer engagement.
Operational Audits and Administration:
Facilitating annual audits, contributing to payroll processes, and participating in the hiring and onboarding of new staff, including coordinating training-related travel.
Local Engagement:
Encouraging each studio to maintain an active presence in the community through participation in external events, targeting at least one event per month or a minimum of one per quarter.
Team Leadership:
Leading and developing a dedicated team, including a Business Development Associate and Customer Success Associates, to achieve and exceed set objectives through effective leadership and strategic direction.
Ensures SOPs, Work Instructions, policies and processes are followedLeader in Service and
Education:
Coaches other team CSRs in order to continually improve the services and nurtures an environment where the team can excel through encouragement and empowerment.
Responsible for continuous improvement of processes, policies, and proceduresThe ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. Competence in dealing with complaints and giving information as well as a customer-oriented approach are essential.
The candidate will also have some sales experience and will be required to make outbound calls to both current and prospective clients concerning payments, memberships and new sales.
The goal is to make guests and visitors feel comfortable and valued while on our premises so as to contribute to an overall great experience for the client and be a part of the growth of our company.
About Stretch Zone:
Stretch Zone Is the world's leading source and educator for todays advanced practitioner-assisted stretching, Build to provide performance enhancement modalities for health practitioners, massage therapists, trainers and athletes alike, Stretch Zone Method is a proven course of innovative stretching techniques.
Job Type:
Full-time
Salary:
$40,000 + bonus opportunities monthly
Schedule:
Monday to Friday
Supplemental pay types:
Bonus opportunities
Ability to commute/relocate:
we have 6 locations that this role will be responsible for visiting at least once a month. All are in Montgomery County, MD or Northern Virginia. Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Customer service: 1-3 year (Required)
Work Location:
Hybrid - 75% remote
Flexible work from home options available.
#J-18808-Ljbffr