Medical Patient Services Representative - Winters, United States - Winters Healthcare

Winters Healthcare

Verified Company

Winters, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Patient Services Representative (Medical Reception)

Location:
Winters, CA

Hours/ week: 40

Wage rate:
$19 - $22/ hour, plus full benefits paid at 100% for employee, 30 days off/ year, 401K

We are looking for a passionate and motivated Patient Services Representative (PSR) (bilingual in English & Spanish) to join our team

As a Medical PSR, you will be one of the first people that our patients will come into contact with, whether it be on the phone or in-person with both English and Spanish speaking patients.

You would be a keeper of the schedule and assist patients by scheduling appointments, confirming appointments, checking them in/out in the electronic health record, determining insurance eligibility, collecting payment, and referring patients to our Enrollment Counselors if needed.

The PSRs will alternate between the front desk greeting and checking in patients, and in the call center scheduling and confirming appointments.

Responsibilities:

Communicate, collaborate and work in a teamoriented environment supporting our model of care
Greet patients, answer questions, answer phones, route calls, schedule and confirm appointments
Determine insurance coverage and eligibility for various insurances and programs

Qualifications:

Bilingual fluency in English/Spanish is required (ability to read, write, and speak)
Significant background providing outstanding customer service
Strong computer skills; knowledge of Open Dental and eClinical Works is preferred.
Experience in a medical setting and medical front office is preferred; experience in a Federally Qualified Health Center is a plus

Hours:

This position will be a regular position at 40 hours per week.
A minimum of one evening shift per week are required. You will have a pretty set schedule with 3 or 4 days scheduled from 8am 5pm, and 1 or 2 days scheduled from 11am 8pm.

Compensation and Benefits:

The hourly rate range is $19 $22/ hour and is dependent on experience.
Covered insurances include medical, dental, vision, life, AD&D, and longterm disability 100% covered for employee
Paid Time Off, floating holidays, and paid holidays off. (up to ~30 days off/ year)
401K retirement match program matched at 3%
Flexible Spending Account (FSA)

Here at Winters Healthcare, we know that we are a unique organization and we love what we do and for whom we do it.

We are big on fit, and while we will assess that fit, we understand that you are doing the same.

Tell us what your interests are and let's collaborate together to do great things for our patients and our community

See below for full job description:

Patient Services Representative

The Patient Service Representative (PSR) works within a
model of team based care as part of the care team and cares for patients and supports the team in the role of the Front Office.

The PSR is responsible for being the first point of communication with patients. The receptionist does patient scheduling, verification of information, routing phone calls, and collecting patient payment.

Responsible for helping patients qualify for in-house, Federal, State or county discounted programs or refer to our Certified Enrollment Counselors.

Provides administrative support including general clerical, receptionist, and project based work.

The Front Office Receptionist is also responsible for working in a team based environment supporting the Relationship Based Model of Care.

Essential Functions:

Communicate, collaborate and work in a teamoriented environment supporting the Relationship Based Model of Care
Unlock/lock, open/close main health center doors at opening and closing times.
Greet patients, answer phone, route calls, schedule and confirm appointments
Verify patient demographic information, insurance coverage and eligibility for various programs
Answer questions from patients, clerical staff, insurance companies
Call patient for all missed appointments to ensure they are rescheduled for care services
Appropriately schedule/reschedule appointments as requested, following appointment guidelines
Verify patient demographics, insurance coverage and determine eligibility for various programs; offering SFS to noninsured patients, providing qualifications for SFS, and determine eligibility
Assist patients with filling out forms, if necessary
Evaluate patient's financial status and establish budget payment plans when necessary.

- "scrub" charts, determine insurance coverage and eligibility for various programs

Participate in educational activities and attend staff meetings
When receiving a patient complaint, remain calm, acknowledge the patient's concern, and follow up with the team to debrief and rectify issue.
Work closely with Revenue Cycle Manager, Medical Supervisors/Managers, and Lead PSR on new and updated workflows, trainings, resources, and support
Support performance and quality improvement efforts, and